
Why the claims journey must evolve
As vehicle technology continues to evolve, insurers and repairers face increasing pressure to manage more complex repairs, rising costs and growing customer expectations. Speaking on the Showcase Stage at ILC’s repair sector event – ARC360 2026, Joe Baynham, Business Development Manager at Solera Audatex explored how artificial intelligence (AI) is beginning to play a larger role in addressing those challenges, helping organisations make faster decisions, improve consistency and create more efficient claims journeys. Read more


iRG has introduced iDirect driven by iRG – a new mobile repair service to provide customers with a more convenient solution without compromising on its high standards. Read more
XL Motors in Coventry has announced a partnership with Tractable. It enables customers to submit photos of vehicle damage directly through the XL Motors website with Tractable’s AI reviewing the photos to produce an initial assessment. Read more
Fastech Dunstable has achieved BSI10125 Kitemark accreditation.
IRG Cardiff has passed its first VWG audit – just four months after going live.
Rob Wallace has joined Essex smart Repairs Ltd as its new Business Development Manager.
Activate Group has continued its Bodyshop Spotlight series by taking a closer look at one of its flagship repair centres: Activate Accident Repair Warrington. Read more
Allianz UK has launched a vehicle repair project designed to support apprentice skills development while demonstrating the use of recycled parts in accident repair. Read more


Chinese car giant to set up UK research centre
The Chinese car giant Chery Automobile will open a new research centre in Bedfordshire later this year, as it builds up its presence in the UK. The Research and Development (R&D) Centre of Excellence will be based at UTAC Millbrook, a large testing facility widely used by the motor industry and the Ministry of Defence. Read more
MG ZS is August’s fastest-selling used car as EVs dominate and Minis struggle
The MG ZS has been August’s fastest-selling used car with the Chinese model flying off the forecourts this month. That is according to fresh data from Autotrader, which has revealed that the hybrid version of the car is currently taking an average of just 13.5 days to sell. Read more
Farizon selects Europcar
Farizon has selected Europcar Mobility Group UK to provide a vehicle replacement service designed to minimise downtime for customers when their electric vans require repair. Read more
Geely Auto Reports Record H1 2026
Geely Automobile Holdings Limited has announced its financial results for the first half of 2026, reporting record sales of more than 1.42 million vehicles. Read more


Exclusive book launch set for ILC motor conference
A new book examining the relationship between the insurance claims experience and customer retention will launch at ILC’s Exclusive Motor Claims Conference (EMCC) on 10 September 2026. Read more
RAC expands cosmetic cover as used car parc ages
RAC Warranty has expanded its dealer-sold scratch-and-dent insurance after reporting increased demand from buyers seeking to protect older used cars. The enhanced policy covers larger scratches and deeper dents, extends paintless dent repairs to more panels and adds windscreen, glass and motor insurance excess benefits. Read more
Repairify expands workshop support
Repairify has strengthened its support for independent workshops through an enhanced collaboration with Launch Tech UK and Ireland, extending access to remote diagnostics, dealer-level tooling and technical expertise. Read more
Ayvens and FMG extend 20-year partnership
Ayvens has signed a new multi-year incident management contract with FMG, further extending the companies’ 20-year partnership. Read more
ALA launches specialist pothole insurance policy
Yorkshire-based GAP insurance provider ALA Insurance has expanded its product offering with the launch of a specialist Pothole Insurance policy. The policy provides up to £2,000 of cover each year for eligible pothole-related damage, including tyres, alloy wheels, wheel alignment and balancing, suspension, bodywork and paintwork, and headlights. Read more
Why a more sustainable aftermarket is also a more cost efficient one
The working assumption in most conversations about sustainable vehicle repair is that doing the right thing environmentally comes at a cost. That circular economy goals and commercial pressures pull against each other, and that workshops, insurers and motorists will end up paying a premium for greener outcomes. I want to make the opposite argument. Read more
Investing in the Future of Green Parts
There’s growing interest in using recycled parts in vehicle repairs. For insurers, fleets and repairers, they can offer a practical way to manage costs, reduce waste and keep more original components in use. Read more
TyreSafe reminds drivers of ongoing risks around part-worn tyres and the importance of vigilance
TyreSafe is reminding UK drivers of the continued risks associated with part-worn tyres, following a series of enforcement operations and investigations carried out with Trading Standards, police teams and local authorities. Read more


LKQ UK and Ireland has appointed Deboragh Greenwood as Business Development Director for its Specialist division, as part of the evolution of its speciality business operating model. LKQ’s specialist division brings together its market-leading businesses serving the collision repair, commercial vehicle, and leisure and marine aftermarket sectors.
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UPCOMING EVENT
Exclusive Motor Claims Conference 2026
10 September 2026
ARC360 News

ARC360 News – Friday 28 August 2026
28-08-2026

From reporting to action
28-08-2026

Why the claims journey must evolve
21-08-2026




























































