Ambassadors back New Generation in Claims programme 

ILC’s New Generation in Claims programme has been backed by Ambassadors Activate Group, Gemini ARC, Kennedys and S&G Response with others set to be announced shortly. 

Sponsored by Carpenters Group and Enterprise, ILC’s New Generation in Claims Conference 2024 takes place on 25 April at etc venues Manchester. The event was introduced last year to provide a launch pad by which the sector can contribute towards a brighter future.  

In 2024, the Ambassador cohort will bring even greater impetus to the initiative – focused on ensuring the sector is fulfilling the needs of attracting and nurturing young people into kickstarting their careers as well as exploring and understanding how the sector can become a ‘go to’ destination for fresh, untapped talent pools and alternative skillsets.  

Activate Group, People Director, Danielle Chruszcz said, “In a dynamic industry like insurance and claims, attracting and retaining top talent is key to fostering innovation and resilience. I’m proud that Activate Group is a Next Generation in Claims Ambassador.” 

John Gibson, Motor Services Director, Kennedys said, “We’re proud to be one of the first ILC New Generation in Claims Ambassadors helping to future-proof the insurance claims industry by making it a career ‘destination of choice’ for a diverse range of individuals.” 

Andy Whatmough, Managing Director, S&G Response, said, “ILC are the heart of driving positive change and innovation into the insurance claims industry. We are proud to partner with them to help deliver the next generation of talent and energy that will facilitate that ambition.” 

The guest contributor line-up for the New Generation in Claims 2024 Conference includes: 

  • BBC The Apprentice winner Lee McQueen – founding Director of Raw Talent Academy & Pheonix51 – award-winning businesses supporting the recruitment of new generation talent into global organisations 
  • CEO, Heledd Kendrick and Managing Director, Cerise Upham from Recruit for Spouses (RFS) providing military spouses with the resources, training, and support needed to navigate the employment landscape successfully 
  • Martin Goodwill, CEO, Great People Inside UK who will share some thought-provoking insights around helping organisations to unlock internal talent pools 
  • Hatch Digital’s CEO, Andrew Metcalfe and Commercial Director, Xanthe Marmion are set to explore how businesses need to be thinking differently when it comes to finding and developing future talent. 
  • Andy Cain, Head of Claims – Customer Operations at Saga plc who returns in 2024 to share how he has used some of the concepts discussed during last year’s event to benefit Saga and its people. 
  • Nicola Sutherland, Director of People & Culture, Steer Automotive Group who has more than 20 years’ experience in general insurance will share insights across a range of themes including DE&I and the biggest challenges 2024. 

The Conference will be moderated by ILC New Generation Sector Lead and Founder of Engage to Succeed, James Lambert who will also during the day provide a session focusing on the importance of engaging current internal talent to create a platform for growth, development, and wellbeing. 

Tickets for ILC’s New Generation in Claims event 2024 are available to book here at £255 + VAT.  

For more information on how to get involved in the event and/or become an Ambassador contact ILC’s Sales and Account Manager, Liane Price on  

For an insight into last year’s event click here to read ILC’s new Better Tomorrow post-event publication.


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