Consumer Intelligence to kick start New Generation discussions 

Catherine Carey, Head of Marketing at Consumer Intelligence is set to kick-start ILC’s New Generation in Claims Conference 2024 by revealing research findings centred on careers in insurance. 

Titled ‘Perception Vs reality: redefining careers in insurance’ the session will explore the contrast between how current insurance professionals view their careers and the common misconceptions held by outsiders.  

Based on research conducted by Consumer Intelligence in partnership BIBA, the session will reveal how the myths compare to the realities – pinpointing opportunities to reshape the perception of insurance careers as well as uncovering insights that challenge the status quo and highlight the true potential for attracting new talent into the sector. 

ILC’s New Generation in Claims Conference 2024 takes place on 25 April at etc.venues Manchester. The event was introduced last year to provide a launch pad by which the sector can contribute towards a brighter future.  

The New Generation in Claims programme for 2024 is backed by lead Sponsors Carpenters Group and Enterprise along with Ambassadors: Activate Group, Edam Group, Gemini ARC, Kennedys, S&G Response and Solera Audatex. 

Catherine joins the already highly influential contributor line-up which includes: 

  • BBC The Apprentice winner Lee McQueen – founding Director of Raw Talent Academy & Pheonix51 – award-winning businesses supporting the recruitment of new generation talent into global organisations 
  • CEO, Heledd Kendrick and Managing Director, Cerise Upham from Recruit for Spouses (RFS) providing military spouses with the resources, training, and support needed to navigate the employment landscape successfully 
  • Martin Goodwill, CEO, Great People Inside UK who will share some thought-provoking insights around helping organisations to unlock internal talent pools 
  • Hatch Digital’s CEO, Andrew Metcalfe and Commercial Director, Xanthe Marmion are set to explore how businesses need to be thinking differently when it comes to finding and developing future talent. 
  • Andy Cain, Head of Claims – Customer Operations at Saga plc who returns in 2024 to share how he has used some of the concepts discussed during last year’s event to benefit Saga and its people. 
  • Nicola Sutherland, Director of People & Culture, Steer Automotive Group who has more than 20 years’ experience in general insurance will share insights across a range of themes including DE&I and the biggest challenges 2024. 

The Conference will be moderated by ILC New Generation Sector Lead and Founder of Engage to Succeed, James Lambert who will also during the day provide a session focusing on the importance of engaging current internal talent to create a platform for growth, development, and wellbeing. 

Tickets for ILC’s New Generation in Claims event 2024 are available to book here ( at £255 + VAT.  

For more information on how to get involved in the event and/or become an Ambassador contact ILC’s Sales and Account Manager, Liane Price on  

For an insight into last year’s event click here to read ILC’s new Better Tomorrow post-event publication. (insert link: 


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