Experts and sector specific insight combine for New Generation discussions 

ILC’s New Generation in Claims conference will see subject matter and sector experts combine to discuss the ever-present puzzle of External Vs Internal focus. 

Sponsored by Carpenters Group and Enterprise, and supported by Ambassadors: Activate Group; Gemini Accident Repair Centres; Kennedys Law; and S&G Response the New Generation in Claims Conference 2024 takes place on 25 April at etc venues Manchester. 

Exploring the DE&I challenge across the market along with the other key talent related challenges to expect in 2024, the morning’s panel session will feature: 

  • BBC The Apprentice winner Lee McQueen – founding Director of Raw Talent Academy & Pheonix51 
  • CEO, Heledd Kendrick from Recruit for Spouses (RFS)  
  • Nicola Sutherland, Director of People & Culture, Steer Automotive Group  

In the afternoon, a panel session will delve into how to retain talent in an effective way that takes people on a journey internally rather than seeking external opportunities. This session includes:  

  • Martin Goodwill, CEO, Great People Inside UK  
  • Hatch Digital’s Commercial Director, Xanthe Marmion  
  • Andy Cain, Head of Claims – Customer Operations at Saga plc  
  • Nicola Sutherland, Director of People & Culture, Steer Automotive Group 

Sessions will be moderated by ILC New Generation Sector Lead and Founder of Engage to Succeed, James Lambert who will also during the day provide a session focusing on the importance of engaging current internal talent to create a platform for growth, development, and wellbeing 

New Generation in Claims is focused on ensuring the sector is fulfilling the needs of attracting and nurturing young people into kickstarting their careers as well as exploring and understanding how the sector can become a ‘go to’ destination for fresh, untapped talent pools and alternative skillsets.  

Tickets for ILC’s New Generation in Claims event 2024 are available to book here at £255 + VAT.  

For more information on how to get involved in the event and/or become an Ambassador contact ILC’s Sales and Account Manager, Liane Price on  

For an insight into last year’s event click here to read ILC’s new Better Tomorrow post-event publication.


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