Leading sector expert to steer New Generation programme 

James Lambert – leading sector expert and keynote speaker at 2023’s highly acclaimed New Generation in Claims event – is set to steer ILC’s ‘people’ programme for 2024. 

In 2023 James shared thinking around ‘Attract, Engage, Retain’ and in his new capacity as ILC New Generation in Claims Sector Lead, not only will be he be driving the agenda for 2024 but he too will share some of the updated content from his business – Engage to Succeed.  

Sponsored by Carpenters Group and Enterprise, the New Generation in Claims Conference 2024 takes place on 25 April 2024 at etc venues Manchester. It aims to support insurers and the wider claims community with their new generation strategies and building the future of talent via multiple channels. This year’s event will specifically explore the ever-present puzzle of External Vs Internal talent focus.  

Alongside hosting the day’s proceedings, James will provide a session focusing on the importance of engaging current internal talent to create a platform for growth, development, and wellbeing.  

James said, “I am really excited about joining ILC as Sector Lead and shaping the second ILC New Generation in Claims Conference. With so much economical change in the last 12 months the task of finding and retaining talent continues to be a challenge across all industries. This year’s conference has been developed to look at thought leadership across both external and internal channels with a specific focus on ‘hidden talent pools’.  

“I look forward to seeing some great speakers on stage along with thought-provoking discussions.” 

Already confirmed to support the event is special guest speaker BBC The Apprentice winner 2008 Lee McQueen. Lee is the founding Director of Raw Talent Academy & Pheonix51 – award-winning businesses supporting the recruitment of new generation talent into global organisations.  

Primed for those in HR functions – talent, learning and development, generalists – as well as operational leaders, the event will offer a full day of high-level insights from specialists within the fields of talent attraction, development and retention, alongside experts within the insurance claims market to provide context and real-world scenarios to consider.  

For an insight into last year’s event click here to read ILC’s new Better Tomorrow post-event publication.

Tickets for ILC’s New Generation in Claims event 2024 are now available to book here at £255 + VAT.  

For more information on how to get involved in the event contact ILC’s Sales and Account Manager, Jon Hutchinson on jonathan@iloveclaims.com  



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