New Generation Interview: Ellianna Malcolm, Solicitor Apprentice, Kennedys Law


Ellianna shares her journey through Kennedys Paralegal Apprenticeship to its Solicitor Apprenticeship, and discusses the impact she foresees in the coming years from new technologies such as AI.

Tell us a little bit about yourself – how have you got to where you are today?

My name is Ellianna Malcolm, and I am 21 years old. I have been in the claims industry since the age of 18, so claims are really all I have ever known. I attended my first ever I Love Claims event at the age of 19. A fun fact about me is that I am a blackbelt in karate. I am currently a Solicitor Apprentice at Kennedys. I joined the Solicitor Apprenticeship programme after completing my Paralegal Apprenticeship with Kennedys. The main thing that brought me to where I am today is having a hunger to learn as much as possible, having a passion for what I do, and by being myself. Combining these allows me to provide a service that my clients really appreciate.

Tell us about your role. What do you do and what do you find most interesting about your role?

For the first two and a half years of my career, I have handled claims from the FNOL stage all the way through to litigation. I handled my own small claims and fast track claims and assisted on multitrack matters throughout my time at Kennedys. I have handled injury claims within both the OIC and MOJ portal. I have been on both the claimant side and the defendant side of claims. My previous claimant experience allows me to approach my current role with an understanding of all facets of the claims experience in order to get the best results for my clients.

What attracted you to your current role and the insurance claims industry?

I have always wanted to be a solicitor. The claims industry is expansive, and has a global presence. Working within claims is transferable, and covers so many different aspects of the law that you can do something new every day. Dealing with claims of all shapes and sizes helps me help my clients understand a more technical side to the industry. By dealing with claims fairly, it helps to impact people on a global basis in some way or another, from helping individuals that have sustained injuries in an accident be fairly compensated or to spotting fraudulent claims and advising our clients to help regulate the industry.

What does job satisfaction look like to you?

Job satisfaction to me is being able to assist our clients when they are in a time of need, whist thoroughly enjoying what I do. It is being able to learn and adapt to the ever-changing industry so that I can expand my knowledge and progress in my career.

What do you see as your greatest opportunity in the next 12-18 months?

My greatest opportunity in the next 12-18 months is quite easy for me to identify; it would be having the opportunity to continue to grow with my apprenticeship, learning from the most knowledgeable lawyers within the industry. It is a privilege to work for a firm with such a broad and expansive knowledge of the claims industry from nearly every corner of the insurance world.

How do you think the claims industry will change over the next five years?

I think claims are going to be on the rise. However, unlike previous years we are going to face new challenges that are more technical and advanced than ever before. With the increased use of AI in the world that we live in today I believe that the technology is going to transform the claims industry, having both negative and positive impacts. I look forward to seeing how we can use AI to our advantage, and how we can combat the challenges that it may also bring.

If you could give your 16-year-old self a piece of advice, what would it be?

I would say to always be yourself, as it can get you a lot further than you might think.

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