
The claim is the promise – how great claims build trust, loyalty and long-term growth
In this, the first part in the serialisation of the new book The claim is the promise – author Ian Hughes provides an overview of what is to follow and how years’ of industry knowledge, thousands of hours of research and more than 150,000 consumer insights have led to this point. Read more


IAM RoadSmart responds to new data revealing road collisions cost Britain more than £50bn a year
IAM RoadSmart Director of Policy and External Communications Nicholas Lyes said: “Aside from the emotional devastation caused by road collisions, the cost to Britain in terms of lost output, insurance, damage, and medical costs is estimated to be more than £50bn a year.” Read more


GIPP’s lasting legacy: a record number of motor products, and a brake on prices at the sharp end
The number of motor products quoting on price comparison sites has hit a record high, driven by a wave of launches that began with GIPP. Our latest analysis shows these newer, largely tiered propositions have held down prices in the top five positions by around 1.6%. Read more
DAC Beachcroft explores AV energy demands
DAC Beachcroft has released the second episode in its Reading the Road: The Role of Data in Automated Vehicle Deployment podcast series, exploring the energy and infrastructure requirements associated with automated mobility. Read more
Covéa strengthens vulnerable customer support
Covéa Insurance has introduced new guidance designed to improve support for vulnerable customers by reducing the need to repeatedly share sensitive personal information during the insurance and claims journey. Read more
AXA: AI will transform how our customers experience insurance.
“At AXA, we have just launched its new strategy, “Growing Forward”, and we have placed AI at the heart of our ambition – as a key lever to accelerate growth, strengthen technical excellence and improve efficiency. I believe this gives us a historic opportunity to fundamentally rethink how insurance works for our customers.” Claudio Gienal, CTO, AXA Europe & Health. Read more
Connected insurance, finally built for scale
US: LexisNexis Risk Solutions, a leading provider of data and analytics for the insurance and automotive industries, and IMS (Insurance & Mobility Solutions), a global connected insurance technology company, have announced the integration of the LexisNexis Drive Metrics scoring model into the IMS EdgeSDK to benefit US auto insurance carriers and consumers through an all-new smartphone-based telematics solution that gives drivers the ability to share driving data with their insurers. Read more
Private equity’s reset is reshaping insurance
With significant capital available and activity becoming increasingly selective, brokers and carriers are making tactical moves to better serve private equity sponsors and their portfolios. Read more


Five is the new fifteen for parents to prep kids’ careers says BMW Group UK
New research suggests a generational shift in when parents begin considering their children’s future working lives – from the later years of secondary school to the first years of primary school. Read more
Innovation starts with curiosity, not technology: Executive View
At a time when margins are under pressure, costs continue to rise and the pace of change is rapid, being told to “innovate” can feel like another thing on an already overwhelming to-do list, says Jacqui Barker, Keyloop’s vice president global engagement strategy. Read more
Tesla ‘FSD’ sped in 55% of Brussels 30 km/h zones ahead of EU vote
Tesla’s “Full Self-Driving (Supervised)” broke the speed limit in 55% of the 30 km/h segments a Belgian road safety group tested in Brussels, averaging 44 km/h where the legal limit is 30 km/h. Read more
Waymo is scaling fast: Here’s what the fleet data shows
Waymo’s commercial robotaxi ramp-up looks expansive, both in geographic reach and in ridership. And by almost every measure, it is – until you pay attention to where the bulk of those robotaxis are actually showing up. Read more


Digilog UK returns to ILC as a ClaimsTech Corporate Partner
ILC has welcomed back Digilog UK as a ClaimsTech Corporate Partner, bringing its experience in conversation-based risk assessment and claims validation back into the ILC community. Read more
LKQ Academy to expand on-demand training across Europe
Independent workshops across Europe are set to gain easier access to the skills needed to service increasingly complex vehicles through a major expansion of LKQ Academy. Read more
Halfords steps up challenge to main dealers for £8bn aftersales market
Halfords is intensifying its challenge to dealer aftersales operations as it targets an £8 billion market of motorists seeking expert vehicle support. The business estimates that almost 20 million vehicles now belong to motorists who prefer professional help with maintenance and repairs rather than completing work themselves. Read more


Start Rescue has been named as the top Recommended Provider in the 2026 Which? breakdown survey. Full five-star ratings were given to Start Rescue, part of the Call Assist family, for its customer service and the professional manner of its mechanics.
Matt Docksey has been appointed Toyota (GB) General Manager, Fleet, leading the team responsible for fleet business across the Toyota and Lexus brands and Toyota professional light commercial vehicles. Read more
UPCOMING EVENT
Mobility in Insurance Conference 2026
15 October 2026
Motor Claims News

EV rental could boost confidence
13-10-2026

DAC Beachcroft explores AV fraud risks
13-10-2026











































































