Daily Motor News – Friday 5 September 2025  

Customer service and the skills machines can’t replace   

First, the good news: the 2025 UK Customer Satisfaction Index (UKCSI) across 13 sectors, including insurance, is at one of its highest levels since January 2023. Satisfaction across motor claims is high, particularly amongst the leading insurers, where there is improvement regarding speed, professionalism and courtesy. Read more

Automotive start-ups: Shaping the future of mobility 

Automotive start-ups are pioneering some of the industry’s most innovative technology developments. Globally, these companies are at the forefront of innovations across software-defined vehicles (SDVs), autonomous driving, battery technologies and more.  Read more

BEV accident repair volumes rise as average costs fall 

Battery electric vehicle (BEV) crash volumes in the UK reached a record high in August, with Gecko Risk reporting 12,462 BEV repairs during the month. The increase reflects the rapid growth of EVs on UK roads and presents key considerations for both insurers and repair professionals. Read more

VINTTRO influenced the defence of fleet operator Dance & Dean against an opportunist motor claim. 

Dance & Dean faced a complex motor claim involving alleged vehicle damage and two personal injury claims that equated to nearly £30,000 plus costs. When the claim was first presented to our client’s insurer and their appointed solicitor, their recommendation was to settle. Read more

Higher risk of distracted driving during back-to-school week 

As children return to school this September, new research commissioned by Hastings Direct, the technology and data-driven insurance provider, reveals a concerning rise in distracted driving, particularly during school drop-off and pick-up times. Read more

JLR cyber incident tests insurers’ appetite for operational risk as Scattered Spider surfaces again 

Jaguar Land Rover’s decision to take core IT systems offline following a network compromise has handed the cyber market an unwelcome stress test at the start of the autumn renewal season. The manufacturer reported “severe” disruption to operations this week after access to its environment was claimed by a threat actor associated with Scattered Spider, the loose English-speaking collective linked to recent attacks on British retailers.  Read more

August brings strong EV shares in low volume month 

The end of Summer typically brings a quieter period for the UK’s new car and LCV markets as buyers anticipate the September plate change. Given the tough economic and consumer environment that has impacted markets this year, August’s slight -2.0% decline in new car registrations – and a -13.3% fall in new LCV demand – may not be surprising. As we look ahead to an all-important Autumn, however, a return to growth is essential. Read more

Trump signs order to cut tariffs on Japanese cars to 15% 

US President Donald Trump signed an executive order on Thursday that cuts tariffs on Japanese car imports from 27.5% to 15%, easing uncertainty for motor industry giants like Toyota, Honda and Nissan. Read more

Collaboration and Commitment: NVCRP’s August Round-Up 

Despite many people taking a well-earned break over the summer, the NVCRP lead Mark Kameen has been active at some key stakeholder meetings this month, resulting in some exciting announcements to follow soon….!  Read more

Fuel prices fall in August after two months of rises 

Average pump prices fell by less than a penny in August ending two months of rises, new analysis by RAC Fuel Watch has found. Read more

How Has JLR’s Supply Chain Been Affected by Cyber Attacks? 

Jaguar Land Rover has suspended global production after a cyberattack disrupts its IT and manufacturing systems, exposing supply chain vulnerabilities. Read more

Rankings of ADAS component suppliers in China (H1 2025): Market concentration remains high across multiple segments 

According to Gasgoo Automotive Research Institute’s rankings of ADAS suppliers in H1 2025, China’s passenger vehicle ADAS component market showed a highly concentrated structure across several key domains, including air suspension system, LiDAR, driving-dedicated ADAS, forward-facing camera, APA solution, HD map, and high precision positioning system. Read more

Valeo and Capgemini collaborate for the testing and validation of a new Advanced Driver Assistance System 

Valeo, the global leader in Advanced Driver Assistance Systems (ADAS) and Capgemini, today announced a new collaboration for the testing and validation of a new, complete, and integrated ADAS system up to Level 2+. With this solution, Valeo and Capgemini address a major challenge in modern mobility: reinforcing safety around vehicles to help reduce accidents, improve driver assistance and advance the development of autonomous vehicles. Read more

Accessibility and inclusivity: What can we do better? 

Episode 17 of Women in the driving seat, the Autotrader podcast that shares both the personal and professional lives of women in the automotive industry features Lisa Thomas, the Chief Marketing Officer at Motability Operations, and Liz Warner, one of the founders and CEO of Different Kind, a retail store that sells ‘goods that do good’.   Read more