Dual supply: the FCA-ready total loss supplier model
A dual‑supply structure removes single‑provider dependency, strengthens continuity during disruption, and provides the demonstrable control the FCA expects over critical claims services. It delivers a more stable, accountable, and regulator‑aligned total loss operation. Read more
Motor Insurance Market Shift in H1 2025
After a year of record shopping and switching activity in 2024, the number of U.K. consumers searching for a better deal or switching motor insurance provider declined during the first half of 2025. At the same time, smaller insurance providers gained some ground from the Top 10. The report, which tracks billions of motor insurance shopping transactions across the U.K., offers a detailed snapshot of how consumers, insurance providers, and market forces evolved during the first half of 2025 — and what might lie ahead for 2026. Read more
Kia UK partners with Wrisk to deliver next-generation insurance experience
Kia UK has partnered with insurance technology provider Wrisk Transfer Ltd (Wrisk) to introduce a new, customer-focused insurance journey for all new and used car buyers. The collaboration modernises and streamlines Kia’s Car Insurance and Accident Aftercare offerings, delivering greater flexibility, transparency, and convenience. Read more
Private E-Scooters Back on the Agenda as Minister Calls for Updated Laws
On Sunday, 15 February, Transport Minister Heidi Alexander, in an interview with BBC Politics Midlands, finally acknowledged that “the genie is out of the bottle” and that the law needs to be updated to recognise that people across the UK are using privately owned e-scooters in public places. Read more
Zurich delivers USD 8.9bn operating profit, raises dividend to CHF 30, strong progress toward 2027 targets
Zurich Insurance Group (Zurich) delivered record earnings across all businesses in 2025, underscoring the strength of the Group’s diversified portfolio and its disciplined approach to underwriting and operational excellence, which positions it well for sustainable and profitable organic growth. With this strong start to the 2025–2027 cycle, Zurich is on track to meet its financial targets while generating continued value for all stakeholders. Read more
AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers
US: The Travelers Companies announced the launch of AI Claim Assistant, a fully agentic intelligent voice service to handle customer claim calls. Read more
New research reveals why Brits are falling out of love with their insurers
February may be the month of love, but new data from Go.Compare has revealed the top reasons people fall out of love with their insurers. The research asked Brits which factors would influence them against choosing a particular insurer, and revealed that customer reviews are king – with nearly half of people (45%) saying if they see bad reviews online, it’ll put them off. Read more
Zurich’s Beazley approach marks latest move in rush to enter Lloyd’s of London
Zurich Insurance Group AG’s £8 billion plan to buy specialty insurer Beazley PLC is the latest example of insurers’ and investors’ growing interest in entering Lloyd’s of London. Read more
Does your car insurance really cover stolen possessions?
In the year to September 2025, there were 399,000 thefts from vehicles in England and Wales, according to Office for National Statistics figures. If you come back to your car to find a smashed window and your bag or laptop gone, will your insurer cover the loss? Read more
FCA agrees to climbdown over car finance redress scheme with carmakers set for exemption
The FCA has agreed to a major climbdown regarding its car finance redress scheme, with carmakers set to be made exempt. That is according to reports in the national press, which suggest that ‘heavy lobbying’ by banks and carmakers has led to the significant change. Read more
Why there’s no quick fix in sight for the problem of dazzling headlights
When Jane Kingsbury, 80, last had her eyes tested, she says her optician told her that her eyesight was OK. But Jane, from Cambridge, says she is giving up driving at night because the feeling of being “dazzled” by other vehicles has left her feeling unsafe. “I am worried about the glare from oncoming lights,” she says. Read more
New Polestar 2 among four new models due by 2028
Polestar will launch an all-new version of the Polestar 2 alongside three other models by 2028. The Polestar 5 will arrive first, this summer. The four-door grand tourer will arrive as a key rival for the Audi e-tron GT and Porsche Taycan. Prices start at £89,500 and the the car offers a range of up to 416 miles. Read more
London Market Brokers Favouring Digitally Advanced Insurers in a Softening Market
How London Market insurers harness new digital technology to improve speed, integration and ease of doing business, is a major determinant on where brokers place their business, according to a new research from Guidewire. Read more
Are you really ready for a crisis?
A ransomware strike. A snap in your supply chain. A severe weather event hitting without warning. A protest escalating into civil unrest. In those first moments after a major event, you’ll discover whether your crisis management plan was good in theory or great in practice. Read more
Economic Abuse guidance for General Insurance Providers
The Chartered Insurance Institute (CII) has partnered with leading UK charity, Surviving Economic Abuse (SEA), to publish new guidance on economic abuse for general insurance providers. The guide details the safe design and delivery of general insurance products and services to support customers who are experiencing economic abuse and prevent its occurrence where possible. Read more
Automotive sector opens the door to high-tech green careers
Significant growth in green-linked roles forecast by the Institute of the Motor Industry as government reforms to apprenticeships set to help more young people take up training placements for skilled jobs. Read more
UPCOMING EVENT
Mobility in Insurance Conference 2026
15 October 2026
Motor Claims News
Insurer Partners
Industry Body Partners
Insights Partners
Motor Corporate Partners
