
Dean Sobers, Which? insurance expert: “Claims service is more than just a nice-to-have. It’s arguably what you’re paying the insurer for. When we review car and home insurance products, we typically see wide variation between different firms in this area.” Read more


Motoring expert reveals cost confusion over recall repairs amongst young drivers
Passing a driving test and owning a car for the first time is often an exciting milestone for young drivers, signalling a newfound independence. However, a study by a motoring expert has revealed that confusion is likely to set in if they were to be informed by the manufacturer of their car that there was a recall for a safety issue, and were advised to take it to a dealership to be fixed. Read more


Cargo theft gets smarter
Organized crime rings use MC# manipulation to commit cargo theft by acquiring dormant trucking companies, impersonating legitimate carriers, and exploiting regulatory loopholes. Enhanced due diligence is crucial to prevent these scams. Read more
Nearly £200 million paid in cyber claims to help UK businesses recover
The ABI has called for cyber insurance to become a part of every organisation’s modern risk management strategy, as its latest figures show £197 million was paid out to help businesses recover from cyber incidents in 2024. Read more
Why are fewer people switching car and home insurance?
Switching provider is often one of the easiest steps you can take to lower insurance premiums, but new research found that the number of customers moving firms has fallen. The report by Consumer Intelligence found 33% of car insurance customers switched provider in the first half of 2025, down from almost 50% at the end of last year. Home insurance switching has also dropped, to 36%. Read more
Uninsured drivers feel the consequences
Is your car insurance valid? Is the question our officers will be asking drivers as they conduct additional checks on motorists 10-16 November. Last year our officers seized over 1,200 uninsured cars, vans and lorries. Once seized, to get your vehicle back, drivers need to provide proof of insurance and pay recovery and storage fees within 14 days. Those not claimed are scrapped or auctioned. Read more


Suzuki signs digital insurance deal with Wrisk
Suzuki GB Plc appointed Wrisk, the leading embedded insurance platform in the UK to power its new car insurance proposition. Wrisk will deliver core digital platform and essential intermediary services, enabling Suzuki to launch and scale its unique monthly rolling subscription model across the UK market. Read more
2030–2035 targets for cars and vans not achievable: Europe needs smarter regulatory path and distinct approach
As Europe’s 2030 and 2035 CO2 targets for cars and vans drift out of reach, ACEA calls for a smarter, more realistic approach that recognises the distinct challenges of cars and vans and supports a competitive, consumer-driven transition to zero-emission mobility. Read more
Car dealers threaten mass cancellation of Auto Trader contracts in light of Deal Builder
Hundreds of car dealers are planning a mass cancellation of their Auto Trader accounts in protest at the roll-out of its controversial Deal Builder product. One Facebook protest group has amassed 1,900 members and is calling for dealers to coordinate cancellations at 11.59am this Wednesday (November 12). Read more


Claims: No time to waste
Landfill waste in the UK covers an area equivalent to 145,000 football pitches, with the insurance profession contributing to this amount through its handling of home and motor claims. With increasing expectations around circular material use and the looming impact of Scope 3 emissions, the role of insurers in the Waste Hierarchy (prevention, re-use, recycling, recovery, disposal) is coming under greater scrutiny. Read more
Battle over Chinese chip maker rocks global car industry
In late September, the Dutch government invoked a Cold War-era emergency law to take control of a Chinese-owned chip company that has operations in the country. The extraordinary move set off a chain of events that sent shock waves through the global motor industry – already battered by US tariffs and China’s curbs on rare earth exports. Read more
Davies inks deal to acquire Canada’s largest claims processing & risk solutions business
Davies, the leading specialist professional services and technology company serving insurance and highly regulated markets today announced it has signed an agreement to acquire SCM Insurance Services (SCM), Canada’s largest claims processing and risk solutions provider. Read more
APIL wins major award for moving Rebuilding Shattered Lives film
A powerful short film about how a hit-and-run victim with severe injuries has been able to rebuild his life has earned a top award for the Association of Personal Injury Lawyers (APIL). Read more
Consumer car finance new business volumes grew by 5% in September 2025
New figures released today by the Finance & Leasing Association (FLA) show that consumer car finance new business volumes grew in September 2025 by 5% compared with the same month in 2024. The corresponding value of new business was 9% higher over the same period. In the nine months to September 2025, new business volumes grew by 1% compared with the same period in 2024. Read more


Thatcham Research has reached a new milestone of 120 apprentice starts this Autumn – a figure not seen in recent years for automotive bodyshop skills. Read more
Willis, a WTW business, today announced the appointment of Louie Clarke as Global Head of Claims Strategy & Execution within the company’s Risk & Broking business. Read more
Andrew Waring has started a new role as Group Operations Director at NOVO Incident Management.
UPCOMING EVENT
Mobility in Insurance Conference 2026
15 October 2026
Motor Claims News

EV rental could boost confidence
13-10-2026

DAC Beachcroft explores AV fraud risks
13-10-2026











































































