
With Chinese manufacturers continuing to establish themselves in the UK market, discussions around repairability, parts availability and claims performance remain firmly in focus. For Ben Townsend, Head of Automotive at Thatcham Research, the arrival of Aion presents another opportunity for the industry to work together from the outset rather than reacting once challenges emerge. Read more


Auxillis becomes Northgate Insurance Services
Auxillis has rebranded as Northgate Insurance Services (NIS), marking the next stage in the evolution of the business and strengthening its alignment with Northgate Mobility and parent company ZIGUP plc. Read more


Claims service drives decisions
Claims handling quality is becoming an increasingly important factor in commercial motor insurance, with new research suggesting brokers are placing greater emphasis on service and support than on price alone. Read more
Latest ombudsman data suggests promising signs despite increase in motor insurance complaints
Motor insurance continues to generate more complaints than any other insurance product, according to Insurance DataLab’s latest analysis of Financial Ombudsman Service (FOS) data, with complaints rising by almost 12% during the first quarter of 2026. Read more
Rewilding consortium launches
QBE Europe and seven organisations from its insurance claims supply chain have joined forces to create what is believed to be the UK’s first formal supply-chain-led nature restoration consortium. Read more


ISA performance questioned
Thatcham Research has called for changes to the way Intelligent Speed Assist (ISA) systems are assessed, following testing which suggests current regulatory standards do not always reflect real-world performance. Read more
Dacia Spring gets massive price drop: EV now £4k cheaper than before
The Dacia Spring is now the cheapest car on sale in the UK, thanks to a massive £4,000 price cut that has reduced the electric model’s starting price to just £11,990. Read more


AGE expands AI partnership
Automotive Glass Experts (AGE) has expanded its AI Partner Supplier category after signing a formal supplier agreement with DriveX Technologies, providing members across its international network with access to AI-powered automotive glass damage assessment technology. Read more
Crushwatch protects £243m assets
More than £243m worth of vehicles were recovered from UK police compounds and disposal yards over the past year through the Crushwatch scheme, according to new figures released by Solera cap hpi. Read more
Vella Group acquires RGM
The Vella Group has expanded its accident repair network following the acquisition of RGM Vehicle Body Repairs, a long-established family business serving motorists across South Wales. Read more
Ben launches summer support
Automotive industry charity Ben has launched its annual summer families project to provide practical, emotional and financial support to current and former automotive workers facing increased household costs during the school holidays. Read more


Thomas Williams has started a new role as Head Of Claims Oversight at Admiral Insurance (Gibraltar) Ltd.
Laura Bottomley has started a new role as Motor Major Loss Manager at Zego.
Simon Cutmore has started a new role at QBE Re as a senior claims adjuster.
Tabatha Johnson has taken up the role of UK Motor Claims Manager at Reserv.
Ellie Soden has joined Storm Autoservices Ltd as its new National Client Growth & Partnership Manager.
Stefanie Kovatchev has started a new role as Head of Claims Performance at Tokio Marine HCC International.
Canan Seda Çelik has taken on a new role as Group Head of Claims Transformation & Operations at HDI.
UPCOMING EVENT
Mobility in Insurance Conference 2026
15 October 2026
Motor Claims News

Drivers cut car spending
07-10-2026

ILC Weekly News Round Up – Wednesday 7 October 2026
07-10-2026









































































