
“Insurance is a promise. Nobody buys it to use it. Fewer than one in 10 policyholders claim in a year, nearer one in 16. So, the claim is the only moment the promise is ever tested, and most customers have never seen the test.” Ian Hughes, Founder of claims.company Read more


Why insurance investigations and the FCA Consumer Duty are two sides of the same coin
Article contributed by Allied Universal Compliance and Investigations
When the FCA’s Consumer Duty came into force on 31 July 2023, the era of passive compliance officially ended. Firms were compelled to actively deliver good outcomes for their customers. Read more


Industry making strong progress on £100 billion UK growth pledge
The insurance and long-term savings sector is over a fifth of the way towards its commitment to invest £100 billion in UK productive assets across the next decade, with the latest figures confirming progress of £22.8 billion since 2024. The update report published today by the ABI shows £11.5 billion was invested across 2025. Read more
Ripe brings online quote-and-buy to growing UK classic car insurance market
Ripe, the digital managing general agent (MGA), has launched Ripe Classic Cars, a dedicated insurance product for classic, modern classic and collectible cars. Read more
Keeping a human in the loop remains crucial to insurance buyers as they accept AI tools
US: As companies accelerate artificial intelligence (AI) adoption, an overwhelming 87% say that having a human insurance agent remains important, according to a new national survey commissioned by Independent Insurance Agents & Brokers of America (the Big “I”) Read more
Lloyd’s Lab unveils Cohort 17 following Pitch Day in London
Lloyd’s has today announced the companies selected to join Cohort 17 of the Lloyd’s Lab Accelerator, following a competitive Pitch Day that brought together innovators, underwriters, brokers and market experts from across the Lloyd’s market. Read more


‘Survival of the fittest’: Aion UK boss predicts brutal shake-up for car industry
The car industry is facing a ‘survival of the fittest’ battle as Chinese newcomers pile pressure on established manufacturers. That’s the view of Aion UK boss Jon Wakefield, who believes the increasingly competitive market has become ‘Darwinian’ as manufacturers fight for their place in a rapidly changing industry. Read more
Nissan Announces a New Model for Europe, with Production Planned for Sunderland, UK
Nissan has announced plans to launch a new model in Europe and will invest £170m to build it at its plant in the UK, which this year celebrates its 40th anniversary. Read more


PRG launches Repair Anywhere
Precision Repair Group (PRG) has launched Repair Anywhere, a mobile body repair service designed to provide bodyshop-standard cosmetic and multi-panel repairs directly at the vehicle. Read more
Petrol and diesel price rises push UK inflation higher
Rises in petrol, diesel and airfares pushed UK inflation up to its highest level in six months in the year to August. Inflation accelerated to 3.1% from 2.9% , according to the Office for National Statistics (ONS). Read more
AI and cyber governance supply chain ‘gold standards’ to future-proof your business
Your digital supply chain could be one of the most significant sources of unseen AI and cyber exposure. As you may have increased the number of third-party IT vendors over the years, legacy access permissions may have gone unchecked and old contracts that worked when you first procured a service may not be fit-for-purpose now. Your cyber risks may have quietly multiplied. Read more
Technology, People, Partners
New platforms, AI-enabled tools, service providers, and outsourcing models promise faster growth and lower costs. Yet for leaders, the strategic question is not whether to invest in more capabilities. It is how to create the right operating mix of technology, people, and partners to scale profitably without adding complexity. Read more


Courtney Brown has been promoted to Senior Manager Claims, heading up the UK claims operations at Turo.
Juan Pablo Bethencourt has joined GT Motive’s sales team as Sales Account Technician.
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