
James Daley, Managing Director at Fairer Finance, the consumer group and ratings provider, commented: “Falling premiums aren’t enough to restore public trust in insurers, especially when claims experience and transparency continue to lag. Our latest results underline the fact that trust is fragile, and once lost, it’s not easily regained.
“The insurance sector is now firmly in the regulator’s spotlight – and needs to step up to the challenge of closing the expectation gap. Too many consumers are buying policies without understanding where the limitations of their cover are. Insurers, brokers and price comparison sites need to work together to help consumers understand what they’re buying and, more importantly, what they’re not buying.” Read more


TMO expands the scope of its Codes of Practice to reflect the UK’s evolving automotive landscape
The Motor Ombudsman has unveiled its newly updated Motor Industry Codes of Practice to broaden their scope in line with the changing face of the UK’s automotive sector, which has seen the evolution of legislation, technological innovation, and shifts in consumer buying behaviour. Read more


Industry leaders confirmed for exclusive GTA update
ILC is excited to announce a headline session at the Mobility in Insurance Conference 2025, dedicated to providing critical updates and insight into the ongoing evolution of the General Terms of Agreement (GTA). Read more
Consumer trust in insurers hits lowest point since 2021
Public trust in the insurance industry has dropped to its lowest level in four years, according to the latest Trust in Insurance Index from Fairer Finance. Despite recent falls in car and home insurance premiums after two years of large increases, trust in insurers continues to erode, signalling a deeper, long-term decline in public confidence. Read more
City of London Police leads nationwide crackdown on ‘ghost broking’
The City of London Police’s Insurance Fraud Enforcement Department (IFED) has led a nationwide period of action targeting illegal insurance brokers, known as ‘ghost brokers’, in a coordinated crackdown on insurance fraud. Read more
Modernizing Insurance: Ecosystems as the Key in the AI Era
The insurance industry is facing a transformational moment, shaped by the rise of artificial intelligence (AI) and a shift away from monolithic systems. The ecosystem approach, which combines a lightweight core with best-of-breed, AI-powered solutions, offers a strategic path forward. This blog explores the growing role of AI in shaping these modern ecosystems and outlines steps insurers can take to build flexible, intelligent, and resilient operations. Read more
esure champions safer journeys for children with fifth year of support for Brake’s Kids Walk
As part of its ongoing commitment to community safety and education, esure Group is proud to partner with Brake, the road safety charity, as lead sponsor of Brake’s Kids Walk 2025 for the fifth consecutive year. Read more


Kia, Porsche, Renault, and Toyota raise the standard for Assisted Driving systems – Tesla and Volvo could do better
The Kia EV3, Porsche Macan, Renault 5, and Toyota bZ4X all scored highly in the Euro NCAP Assisted Driving Grading assessment, designed to evaluate how safely partially automated systems are implemented by vehicle manufacturers. All four vehicles were awarded a ‘Very Good’ rating for Assisted Driving, providing exceptional balance between driver engagement and safety backup. Read more
Quarter of motorists unhappy with ADAS as ‘trust gap’ widens
Widespread confusion regarding the capabilities and limitations of advanced driver assistance systems (ADAS) is developing a ‘trust gap’ with modern cars. That’s the conclusion of a new survey from technology specialist DG Cities, which warns that in order to buck this trend, dealers and car makers need to explain the tech better to buyers. From its findings, 40% of respondents report receiving insufficient information at the point of purchase. Read more
Safety first? Understanding acceptance of automated vehicles
As part of the DeepSafe consortium, DG Cities aimed to develop an effective safety messaging strategy to increase public acceptance of Automated Vehicles (AVs) in the UK. Through two interconnected survey studies, we identified key demographic, habitual, and attitudinal determinants of AV support and tested the impact of a quantitative safety messaging strategy that emphasized reductions in road traffic fatalities and serious injuries (KSIs). Read more


Petrol prices near four-year low
Petrol prices fell by 2p in May with the lowest average pump price now at its lower level is almost four years, data from RAC Fuel Watch reveals. Drivers are now paying the lowest price for petrol since early July 2021 while diesel – which also came down by 2p – has gone below 139p for the first time since 28 September 2021. Read more
Changing the narrative: how the claims industry can attract the new generation of talent
At ILC’s New Generation in Claims Discovery Day, held at UCAS headquarters in Cheltenham, the spotlight turned toward the future of the insurance claims sector. Under the banner of Momentum: Learn – Collaborate – Move, and in collaboration with Consumer Intelligence and UCAS, industry leaders gathered to tackle a pressing issue: the urgent need to rebrand insurance claims as an attractive, impactful career choice for young people. Read more
Driving AI adoption in automotive: Streamlined policies for global competitiveness in cloud and AI
CLEPA, the European association of automotive suppliers, welcomes the European Commission’s efforts to shape a forward-looking strategy and regulatory environment for the deployment of artificial intelligence (AI) and digital infrastructure in Europe. In this context, it is crucial to ensure a clear distinction between horizontal rules and sector-specific frameworks. With regard to the envisaged AI Code of Practice, it is important to avoid overly complex risk assessments and overlapping monitoring requirements, and to review the proposal where necessary. Read more
AX adds more than 500 BMW and Mini cars to fleet
Accident management company AX has ordered more than 500 new cars for its fleet, from BMW and Mini. The firm is expanding the size of its replacement vehicle fleet, provided to customer drivers following accidents. Read more
Environment Agency Waste Tyre review provided extensive evidence by the TRA
On the 2nd June, the Tyre Recovery Association released the comprehensive dossier of evidence they submitted to the Environment Agency’s inquiry into Waste Tyres. The dossier summarises the years of persistent engagement with government and regulators, highlighting the urgent need for reform in the management and export of end-of-life tyres (ELTs). Read more
Brits planning to holiday in the UK falls by 21%
Three quarters (77%) of Brits are planning a summer holiday1 this year, down from 85% who did so last year. The drop is driven by a decrease in domestic travel, with the number of Brits opting for UK holidays falling from 57% last year to just 45% this year—a staggering 21% reduction. Conversely, nearly half (49%) of Britons plan to travel abroad, unchanged from the previous year. Read more


The Motor Ombudsman, the Ombudsman dedicated to the automotive industry, has partnered with automotive industry charity Ben, to create ‘Steer’, a printed and free-to-download, quick-reference guide to help automotive businesses recognise and support their workers encountering mental health and wellbeing challenges. Read more
Nikki Ealey has been appointed as the junior lawyer representative for not-for-profit organisation APIL (the Association of Personal Injury Lawyers) Read more
UPCOMING EVENT
Mobility in Insurance Conference 2026
15 October 2026











































































