ILC ARTICLE

Catalyst sparks new skills at academy


Experts from Catalyst Services UK delivered loss adjusting and risk assessment training at GHG Claims and Risk Solutions’ new academy.

The academy was opened in March and Catalyst duo Paul Duddle, Head of Technical and Network, and company founder Brad Jackson were among the first from outside the company to share their knowledge to colleagues.

They led one technical training session on underground services, covering sewerage law, drainage responsibility, drainage serviceability and off-mains wastewater systems, and another on insurance policy wording and different claims scenarios.

Academy manager Ahmet Esat said, “A key mission of GHG Solutions is to deliver quality service. That starts with delivering the best training for colleagues at whatever stage they are in their careers. Our junior loss adjuster programme introduces colleagues to all aspects of technical issues relating to claims. When it came to underground services, we knew Catalyst would be the ideal people to share their expertise.

“The interactive sessions Paul and Brad delivered were superb. Drainage is an area that is complex and causes challenges for those dealing with claims. The training they delivered went a very long way to demystifying these issues and will stand our colleagues in good stead as their careers progress.”

Paul added, “Having the opportunity to meet our industry colleagues and share our expertise is a privilege and a big help as well. It helps us all deliver the seamless service we all want to provider for insurance clients and customers.”

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