ILC ARTICLE

CCG retains customer service accreditation


Claims Consortium Group has been re-accredited with the ServiceMark national standard, which is awarded by The Institute of Customer Service to companies who prove their excellence in customer service.

It was reaccredited with the ServiceMark after assessments revealed high levels of customer satisfaction and, as a result, employee engagement.

The company said, “Claims Consortium Group continues to put its customer-centric passion at the core of its business, striving to constantly improve customer experiences by making the claims process more efficient for everyone involved. With values of transparency and honesty at the heart of the brand, the organisation is committed to raising standards across the entire industry.”

The Institute of Customer Service is an independent professional membership body set up to drive and improve customer service levels across all sectors.

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