ILC ARTICLE

Howden unveils Loss Assist solution


Howden’s Corporate & Commercial Division has announced a new partnership with Lorega and Qlaims to support the launch of Howden Loss Assist, a solution developed to help clients manage claims more efficiently.

Through Howden Loss Assist, clients will have access to Lorega or Qlaims loss adjusters, who will handle claims on their behalf.

The collaboration enables Howden to leverage Qlaims’ technology and Lorega’s hands-on approach to help provide an enhanced claims journey for our clients.

Victoria Sutton, Head of Claims Operations, Corporate & Commercial, Howden UK & Ireland Retail, said, “Howden Loss Assist will offer tremendous value and support for our Corporate and Commercial Clients at a time of loss and is aligned with our desire to continue delivering added service propositions for our clients.”

Jim Stevenson, Regional Managing Director, Corporate & Commercial, Howden UK & Ireland Retail, added, “We want our clients to know what should happen in the event of a significant Material Damage or Business Interruption incident and to receive the full benefits of their insurance policy from a dedicated expert at that moment. That means excellent communication and prompt action to fix problems, getting paid what they’re entitled to, as soon as possible, with the minimum of fuss and delays, enabling clients to carry on with business as usual.”

Neill Johnstone, Lorega’s Managing Director, said, “Howden recognises the important role expert claims support plays in helping corporate customers recover their business quickly after a claim. Our market-leading commercial loss recovery product is designed to not only offer peace of mind but complement and add value to Howden’s existing business portfolio and their strong personal service culture.”

Liz Latter, CEO of Qlaims, added, “Howden Loss Assist is an innovative and truly customer-focused approach to supporting clients and Qlaims is delighted to be working alongside the Howden team to deliver better client outcomes. Nobody wants to make an insurance claim, so working together we’ll support clients in their time of need.”

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