ILC Vulnerable People Workshop Success

Last week we held our first workshop – Working with Vulnerable People, which took place last week at the Thinktank, Birmingham Science Museum.

We welcomed over 50 insurers and suppliers from the Home & Commercial Claims sector to this informative and thought-provoking event.

Run by ILC and ISScic , the agenda covered areas including legal obligations and duty of care, FCA approach to consumers, it looked at a range of case studies and gave actionable guidance into organisations on creating policies and delivering strategies to protect vulnerable consumers.

Attendee John Nicholls, LV= said, “I felt the session was extremely beneficial and a real eye-opener. Whilst we look to deal with vulnerable customers fairly, correctly and make the right adjustments when considering bespoke needs, the topic covered really gave additional considerations. I felt this was a fantastic opportunity to learn and inspire for future ways of working.

Nic Sproul, Commercial Director at ILC said:

“It was fantastic to see our first ILC workshop fully subscribed last week, and on such an important topic – Vulnerable People.  The feedback from all of the various insurers, suppliers and professionals who attended confirms not only was the content of the highest standard, but that there is a requirement within the claims community for further similar workshops which ILC will be delivering.”

A great way of connecting with our valued community, this was also a great chance to improve knowledge and understanding – all of which make us ‘better tomorrow’.

Some great feedback from our post event survey!

We were delighted with the above responses from our post event survey that we sent out. It’s great to have confirmation that our attendees feel that our workshops are worthwhile and relevant to them.

We look forward to welcoming you to further thought provoking workshops in the future.


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