New collaboration between Hastings Direct and Service Certainty imageproof

Hastings Direct, an agile, data and digitally focused insurance provider, has selected Service Certainty imageproof to support its continued growth in the Home insurance market.    

Hastings Direct is one of the UK’s most competitive motor and home insurance providers in a market focused on managing claims cost inflation whilst delivering for consumers.  Hastings Direct has continued to attract more customers supported by the delivery of new digital, pricing and antifraud capabilities.

This approach led to the decision to onboard Service Certainty imageproof, a leader in both digital and physical capture of images and evidence at point of claim; supporting the digital, data and antifraud capabilitites of the teams.

Service Certainty imageproof will combine its network of professionals (professional photographers & drone operators), with leading technology solutions, to rapidly obtain images and videos enabling swift analysis of the claims validity and value to deliver fast and accurate outcomes for customers.

Richard Eadie, Managing Director, said: “Our partnership with Hastings is very exciting, adding to the growing volumes of work we are processing now in the Home Claims market, for our existing clients. Hastings have been a pleasure to do business with and jointly we are clear on how we support their claims team to deliver great customer outcomes.”

“We’re exploiting our technology, together with our crowd of expert professionals, the single largest in the sector, to facilitate how claims can be validated, progressed, and settled swiftly and accurately”.

Natalie Lowe, Senior Outsource Partner Manager, Hastings Direct said: “We’re really pleased that Service Certainty has joined our growing Home Claims supply chain, to support our in-house surveying team in delivering great service to Hastings Direct customers.”


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