Motor Claims Festival

29 June - 3 July 2020


Online Sessions:


Headline Sponsor

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We’re passionate about bringing the claims industry together whether that’s face to face or online. We didn’t just want to postpone the 11th Annual Motor Claims Conference so we’ve adapted our offering. We’re really excited as we believe that it will provide fantastic insight for the Motor Claims Industry

Anyone from the Motor Claims Industry can sign up to one or all of the daily sessions happening throughout the week.

All sessions will be free of charge (apart from a charity donation for the quiz and stand up networking session).

Corporate Partners

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Insurer Partners

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ARC360 Corporate Partners

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ARC360 Partners

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    Motor Claims Festival PROGRAMME

    • 29 June

      13.00 - 14.00

      The Changing Claims landscape

      Where are we at, what big changes have we seen over the past few months, predictions for the claims landscape changing over the next couple of years

      Andrew Fairclough

      Global Head of Claims Operational Excellence at Zurich Insurance

      Richard Hiscocks

      Motor & Casualty Claims Director, Aviva

      Victoria Turner

      Commercial and Strategy Director Accidental Damage at Hastings Direct

      Greg Cole

      Claims Director, Aioi Nissay Dowa Europe

      15.00 - 16.00

      The Changing Landscape of the Motor Claims Supply Chain

      The supply chain respond to our Insurer session.

      Adam Lovelock

      AVP/Director Replacement Division UK&IRE Enterprise Rent-A-Car

      Neil Joslin

      Chief Operating Officer at e2e Total Loss Vehicle Management

      Marc Holding

      Managing Director at The Vella Group

      Paul Sell

      Director, Service Certainty


      Kick about with Kammy!

      Listen to tales from our Celebrity Speaker, Chris Kamara, and find out how he’s been entertaining himself during lockdown.

      This is a free networking evening ILC style! Grab a drink, listen to entertaining tales from our guest speaker and have a few giggles along the way. There is the opportunity to raise your hand, do a quick introduction of yourself to the audience and tell a quick joke! There is a recommended donation to the Rainbow Trust to introduce yourself but this isn’t essential.

      This free session is open for everyone in the Motor Claims Industry. Its a little insight into our popular Motor Claims Networking Lunch event!

      Its not essential to introduce yourself – you’ll only be featured on screen if you wish to be.

      Sponsored by Carpenters

    • 30 June

      13.00 - 14.00

      New world Legal services – will the reforms ever happen?

      All things legal – we will get an update and future look at the ongoing whiplash reforms and look at the current landscape and future of credit hire during this packed panel debate

      – The Industries fight against fraud
      – Update on the whiplash reforms
      – Credit hire landscape

      John Gibson

      Motor Services Director, Keoghs

      Samantha Ramen

      Partner & Director of Market Affairs, Keoghs

      Donna Scully

      Director, Carpenters Group

      Craig Budsworth

      Legal Director - Credit hire

    • 1 July

      13.30 - 14.30

      The Great British Motor Claims Survey

      ARC360 co-founder Mark Hadaway guides us through the survey.

      Give your views live on the current state of the UK Motor Claims Industry.  Everyone in the industry are welcome to take part and the results will be circulated at the end of the festival.

      Mark Hadaway

      ARC360 CoFounder

    • 2 July

      12.30 - 13.15

      The Changing Face of the Consumer

      An overview of how consumers are changing in the future and what that will mean to their insurance needs. How does this affect the future of claims?

      Ian Hughes

      CEO, Consumer intelligence

      15.00 - 15.45

      The Future of Automotive from the Industry's Best Kept Secret

      Overview of the mobility landscape

      Impact of technology on claims frequency

      Greg Weingarten


    • 3 July

      13.30 - 14.15

      Optimism: How to stay calm, happy and focused in tough times

      ‘It’s not the events that happen to us that define our happiness and success, but how we interpret them.’
      In this session we explore why an optimistic mindset could make such a game-changing difference right now and even more crucially, how to do it. We look at how our brains work to determine how we see life, the opportunity we’re given to choose how we think, and the impact that has on how we feel and what we do. 

      Stuart Baldwin

      Creator - Live BIG


    Motor Claims Festival

    Headline Sponsor

    Corporate Partners

    Insurer Partners

    ARC360 Corporate Partners

    ARC360 Partners


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    Previous Events

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