ARC360 News – Friday 11 July 2025

Preparing vehicle damage assessors for the EV Shift

As part of the ARC360 Conference 2025, held on 22 May at the British Motor Museum in Gaydon, the Showcase Stage played host to a series of thought-provoking sessions exploring the theme ‘A New Era – The Changing Dynamics of a Sector’. Read more

Fix Auto UK has continued its strategic growth with the addition of Fix Auto Pembrokeshire, a long-established, family-run, repair centre located in one of the furthest points in West Wales.

Craig O’Shaughnessy has started a new role as Managing Director at Driven Automotive Solutions.

Repair & Restore Bodyshop (Goole) Ltd has announced it is now part of ARIES.

Fix Auto Swansea West have been awarded the Enterprise Customer Service Award ahciving an NPS of 92.

Gemini Accident Repair Centres Ltd Worcester has achieved the highest CSI feedback for Allianz UK in May.

DF Crash Repairs in Milton Keynes has celebrated 16 years of BSI Kitemark certification with a clear pass during its recent surveillance audit.

Lloyd Carlisle Bodyshop’s Trevor Butterworth has retired after 20 years with the business.

Autocraft of Kenilworth has achieved its BSI BS10125 certification.

A1 ADAS Group has achieved a successful outcome for its first Surveillance Audit from the BSI for BS10125.​

Euro NCAP highlights safety flaws in new models as five cars secure top ratings 

Since publishing its first crash test results in 1997, Euro NCAP has played a crucial role in improving the safety of new cars, giving consumers clear, independent guidance on which models offer the best protection. Read more

BYD to update autonomous parking feature – and accept full responsibility if it fails 

In China BYD has revealed a major update to its ‘God’s Eye’ autonomous parking technology – and made a bigger announcement about what happens if it causes an accident. Read more

Chery to launch in the UK this summer 

Chery International – parent company of Chinese car brands Omoda and Jaecoo – will be entering the UK market under its own brand this summer. Read more

SMMT Automotive Sustainability Report 2025

The 2025 SMMT Sustainability Report comes in the wake of two hugely significant government initiatives – the Industrial Strategy and the Trade Strategy – which, together, set out a policy framework for the UK that is intended to be long-term, cross-government and growth-focussed. With automotive at their hearts, they provide a platform on which the sector can rebuild its global competitiveness. Read more

Mobility in Insurance conference 2025 tackles sector’s key pressures

The agenda for the Mobility in Insurance Conference 2025 continues to gather pace, with the addition of timely discussion topics, respected expert speakers, and new partners. Taking place on Thursday, 16 October 2025 at the British Motor Museum, Gaydon, the event promises to deliver vital insight and practical solutions across the most pressing themes shaping the future of claims and mobility. Read more

ILC Exclusive: How do we manage capacity challenges in a more sustainable way

On 26 March 2025, ILC in partnership with Activate Group brought together industry leaders at Uncommon, Holborn, London, for a crucial roundtable discussion under Chatham House Rules – a setting that fostered candid, unfiltered dialogue. The focus of the day was clear: addressing the capacity conundrum within the repair sector amid evolving market dynamics. Read more

Acorn Group continues partnership with ThingCo 

ThingCo, the telematics insurtech has renewed its partnership with the UK’s leading non-standard motor insurance provider, the Acorn Group, with a new three year contract that supports the Acorn and Carrot brands. Read more

Zigup reports ‘results ahead of expectations’

Martin Ward, CEO of ZIGUP, commented: “The Group has delivered a strong operational performance, reflecting a year of significant progress across the business, growing market share and benefitting from material improvements in customer service scores. We have an excellent market position as at least a top three player in each of our markets which are highly receptive environments for our differentiated mobility solutions.” Read more

Watchdog’s warning to motor industry after claims motorists told of warranty void if repairs are made outside authorised dealership network

Ireland: The Irish motor industry has been told to stop limiting consumer choice, by the State competition watchdog. The Competition and Consumer Protection Commission (CCPC) said it had received reports from motorists who have been prevented or discouraged from having their vehicles serviced or repaired at independent garages. Read more

Motor insurance claims costs surge

Ireland: RTÉ reports that the cost of settling motor insurance claims in Ireland surged by 23% in the first half of 2024 compared to the previous six months, totalling €414m. According to the Central Bank’s National Claims Information Database (NCID), this increase is largely due to a rise in damage claims. Read more

Court blocks Progressive class action over auto total loss valuations 

US: A federal appeals court just shut down class claims against Progressive’s total loss payout method, giving insurers breathing room on how they value wrecked vehicles. Read more

Ben celebrates 120 years with new strategic vision

Automotive industry charity, Ben, is marking an incredible milestone as it celebrates 120 years of dedicated support to people in the automotive sector and their families. In tandem with this anniversary, the charity has announced a bold new strategic direction, setting the stage for a transformative future focused on health and wellbeing. Read more

Gabrielle Robinson has started a new role as Senior Claims Manager, Motor Damage and Credit Hire at Aviva

Lisa Price has joined Direct Commercial Ltd as its new Business Development Manager for the West of England and Northern Ireland.

Martin Allison has joined ACG’s national sales team covering Scotland and Northern Ireland.

Andy Latham has started a new position as Founder & CEO at Charg-Ed.