Broker Direct and Proficient launch CAPS pilot

Broker Direct and subsidiary Proficient Insurance are both piloting CAPS as the preferred data channel for their vehicle repairer networks.

CAPS automatically uploads data to Broker Direct group’s system as it is keyed in to the repairer’s bodyshop management system. This provides seamless data transfer into its customer care systems.

Ann Golder, Broker Direct and Proficient Operations Director, said, “We can see that CAPS starts working straight away where it is already embedded in the bodyshop management system. It’s all about having the information straight away in our system without any double keying or any actions on our part.

“The pilot is going well and we’re actively encouraging our network to use CAPS. We will be working with our core network to integrate with it.”

Broker Direct’s and Proficient’s long-term focus is to push more messages to customers to avoid policyholders having to log in or call. Data would be sent to them automatically either by text or an app.

This forms part of a digitisation programme that will enable customers to self-serve through the claims journey, with web reporting and chat capability across every platform.

East Bilney Coachworks is an existing CAPS bodyshop group that is also part of the Broker Direct pilot. David Baldwin, Systems Director, said “With CAPS we can focus on the repair and also make sure all of the organisations involved in the process are up to speed with how things are going. It means that we get the driver back into their vehicle as quickly as possible.”

CAPS is already used by more than 1,250 of the UK’s top collision repair bodyshops as well as 72 work providers and suppliers. It connects seamlessly to all the leading bodyshop management systems and third-party software platforms with no need for additional development.