Claims volumes continue to ‘ebb and flow’

Claims exchange volumes continue to ‘ebb and flow’ according to the CAPS Claims Analysis Report for week ending 20 Feb 2021 which highlights a reduction of eight per cent, following a 10% rise the week previous.

Unique claims – those claims initiated and exchanged for the first time within CAPS – reduced from 82% (week ending 13 February) down to 74% (week ending 20 February). This followed a 10% increase the previous week which saw unique claims rise from 72% (week ending 6 February).

In line with the fluctuations in unique claims, supply chain transmissions have also proved variable – down by eight per cent, to 81% (week ending 20 February) following a rise of nine per cent the previous week to 89% (week ending 13 February).

Figures are measured against an exchange peak week ending 7 November 2020.

Regionally, Greater London, Northern Ireland and the Republic of Ireland all showed slight uplifts in claims exchange volumes while the remaining nine regions all highlighted reductions – to varying degrees – in claims exchange volumes.

CAPS commercial director, Kevern Thompson said, “We continue to see the claims exchange ratio ebb and flow throughout lockdown 3.0, with bodyshops reporting reduced workforces due to Furlough; schools, in part, still closed reducing traffic congestion; and adverse weather conditions resulting in continual regional variance all having an influence.”