Copart adds to services and achieves global standards

Copart has added a new Fire Scenes Examination offering to its list of integrated value-added services, helping insurer customers to identify potentially fraudulent claims.

The additional service is performed onsite at one of Copart’s nationwide Operation Centres and follows Copart’s ATA/VDA/AQP qualified engineers’ completion of bespoke Fire Scenes Examination training, delivered by private forensic provider, Prometheus Forensic Services.

Vehicle fire scenes examination reporting joins a growing list of additional services provided by Copart including Data Cleansing, Flood & Fire Restoration, Vehicle Grading, Owner Connect SMS Service, and complete end-to-end total loss claims management.

Paula Varley, Account Director at Copart, said, “Copart is proud to be the partner of choice for many UK insurers because we are continuously growing, adapting, and providing them with the technology and services they need to improve the overall total loss claims journey.”

Meanwhile, for the third consecutive year, Copart UK has achieved re-accreditation to the CCA Global Standard, a globally recognised framework that assesses the reliability and effectiveness of customer service operations.

Jane Pocock, Managing Director of Copart UK & Ireland, said, “We are extremely proud to pass the assessment with flying colours and attain this renowned accreditation for the third year running. As a trusted partner to the insurance industry, it is fantastic to achieve independent validation of our ability to provide customers with world class end-to-end outsourced services.”