Fix Auto UK reaches Trustpilot landmark

Fix Auto UK has become the only vehicle body repair network in the UK to record 10,000 customer reviews on Trustpilot.

Franchise partners collectively have achieved an ‘excellent’ customer service rating, with an average score of 4.6.

Managing Director Ian Pugh said, “This is an incredible milestone in which all our franchise partners have played a pivotal role in achieving. We work tirelessly to ensure we collectively provide an industry-leading customer service. We can now unequivocally state Fix Auto UK delivers an exemplary service literally reinforced by 10,000 customer reviews and all for everyone to go online and see.”

Within days of Fix Auto UK reaching its goal, Fix Auto West Kensington maintained its own Trustpilot success. Exactly 12 months on from being the network’s first repairer to reach 250 reviews, the London-based business became the only bodyshop to record 500 – with an exemplary five-out-of-five-star rating.

Owner Hemal Amin said, “Customer service is key to our business’s continued success. I am extremely fortunate to have a team that carry out repairs to the highest quality. The team and myself in the office work tirelessly to ensure we match their expertise with our own customer service. Recording five out five-star rating from 500 reviews is a great achievement and one we’re extremely proud of.”

Meanwhile, Andy O’Hare has added a fourth Fix Auto UK-branded site to his portfolio, introducing HGV repair capabilities to the network for the first time.

Fix Auto Tayside, in Dundee, is a state-of-the art 18,000sqft site with equipment and tooling needed to repair commercial vehicles, double decker buses and HGVs alongside family cars.

The site joins O’Hare’s existing repair centres in Fix Auto Aberdeen, Fix Auto Elgin and Fix Auto Inverness.