JLR apologises for parts delays

ILC ARTICLE

6th November 2023

Jaguar Land Rover has apologised to customers after a shortage of parts has delayed repairs to nearly 5,000 cars.

The company has downsized its UK parts supply network from 18 UK warehouses to one super centre but has experienced a crisis in parts supply since then.

Now Chief Executive Adrian Mardell has been forced to apologise to drivers after their cars were stuck in dealerships awaiting parts. Meanwhile, the JLR network also ran out of courtesy cars for affected customers.

Discussing the change to its parts supply network, Adrian said, “It was a planned transition but the transition is taking longer than we would originally have planned and that’s something that nobody wished for. To be very, very clear, this is something we are really unhappy about.”