Ofgem launches consultation around services and costs

ILC ARTICLE

15th December 2023

Energy regulator Ofgem has launched a statutory consultation on proposals to ensure businesses get reliable service.

It is also seeking more clarity on the costs being paid to third party energy brokers.

The consultation will lead to a new set of rules for suppliers to ensure they deliver good customer service and greater clarity around costs. It includes proposals to expand existing rules on Standards of Conduct to all businesses, and expand rules around transparency on what consumers are paying for Third Party services to all business consumers.

Tim Jarvis, Director of Markets for Ofgem, said, “Businesses are no different from any energy customer and should be able to expect excellent service and fair prices. However, we have heard from too many businesses, particularly small and medium sized ones, that this isn’t always the case.

“These proposals will ensure better deals, better protection and more clarity for businesses – so they have the best chance of thriving at this difficult time.”