Repair winners recognised in new NPS awards

ILC ARTICLE

16th January 2024

Enterprise Rent-A-Car has announced the first winners of its newly-launched Net Promoter Score (NPS) awards for network repairers.

The awards, which will be made quarterly to the highest scorers in five UK regions, are based on policyholder ratings across categories including repair quality, claims experience and overall satisfaction.

Nick Sweetman, Enterprise’s AVP UK Vehicle Repair, said, “One of the core values we have at Enterprise is that customer service is our way of life, and we have started these awards to recognise those repairers who share this commitment and demonstrate it through high NPS ratings.

The award winners were: Arnold Clark Aberdeen; Fylde Coast ARC; Ipswich ARC; The Car Refurb Centre; and Alton Cars Hull.