Capita expert joins New Generation line-up

James Lambert, the Global Director of Talent Acquisition at consulting, transformation and digital services business – Capita will provide a keynote session at ILC’s New Generation in Claims event.

The event, headline sponsored by Wiser Academy along with fellow sponsor Enterprise Rent-A-Car, takes place at etc.venues Manchester on Wednesday 26 April and will serve to highlight the importance of talent attraction, retention and upskilling within the rapidly evolving insurance claims sector.

James runs the global talent acquisition function at Capita, spanning multiple countries and hiring all types of employee groups, alongside driving a diverse and engaging candidate journey. He has spent the last 12 months redefining the talent acquisition strategy to enhance the quality of hire; create a stronger external branding with #BeBrilliantBeYou; and implementing technology to create a seamless candidate journey. During this time he has also overseen the hire of more than 25,000 new colleagues into the global Capita business.

James said, “I’m really excited to be joining the ILC community for this vitally important event in addressing the talent requirements of a rapidly evolving sector. Having spent many years in talent acquisition – as well as developing thinking around leadership, employee engagement and career development – the importance of not only hiring ‘right’ but supporting employees through the life cycle of employment is essential to the success of any organisation.”

The day’s agenda will support attendees to understand what factors are at play influencing talent acquisition, retention and upskilling; how people challenges can influence positive change across business; and openly discuss the skills requirements within claims for the future.

The event has already attracted the attentions of some of the UK’s leading insurers with the likes of Admiral Group Plc, Aioi Nissay Dowa Europe, Allianz, Aviva Insurance, BGL Group, Ecclesiastical Insurance, esure, First Central, Inshur, Marshmallow, NFU Mutual, Pen Underwriting, Saga and Zurich all showing their support.

The event is aimed at anyone involved in the insurance claims sector providing any function of HR, recruitment, and training, as well as team leaders.

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