CAPS: a single version of the truth

Presenting to delegates on the showcase stage at the inaugural ARC360/ILC Motor Claims Showcase event, Commercial Manager Kevern Thompson explained the integral role CAPS plays in the motor claims journey, and offered a glimpse into what further developments it is working on.

Headline sponsored by Enterprise Rent-A-Car, along with fellow sponsors EDAM Group, Control Expert and Procurato, the Motor Claims Showcase featured keynote presentations, panel discussions, partner showcases and interactive displays from 30-plus exhibitors.

CAPS (Common Automotive Platform Standard) has established itself at the heart of motor claims. Using the latest security standards to exchange data without storing it, it is the only industry agnostic platform that connects bodyshops, work providers and insurers.

Easily adopted, it requires no license fee, no training and no software installations, and the numbers back up its value to the industry:

Meanwhile, to ensure CAPS remains at the cutting edge of innovation and continues to deliver for a fast-evolving industry it has trusted future developments to its National Advisory Council, which comprises industry leaders from insurance companies, bodyshops, vehicle manufacturers, supply chain companies, claims management companies and independent organisations like Thatcham Research and NBRA. They meet quarterly to ensure CAPS meets the needs of the industry going forward.

On that front, Kevern revealed that the next generation platform (V3) will provide even more transparency and efficiency.

He said, “The CAPS platform provides seamless communication between insurers, work providers and bodyshops, ensuring data is fast, accessible and accurate, removing friction and increasing efficiency. But V3 will go even further, providing enhanced data facilitation among disparate supply chain workflows.”

The benefits of this horizontal development are myriad: improved workflow; a seamless and transparent process that eliminates double-keying; a fully connected supply chain; and automatic translation of status codes and definitions to provide clarity.

Kevern said, “It offers unparalleled innovation and future system configuration flexibility.”

He concluded by suggesting that the value of CAPS will only increase as the industry and consumer demand even more digitalisation, while increased regulation the proliferation of data sources makes transparency, efficiency and accuracy even more critical.

He said, “CAPS provides complete control over who sees your information and uses the latest security encryption to exchange data. It keeps everyone up to date in real time, delivering a single version of the truth.”

ILC would like to thank its motor Corporate Partners: AkzoNobel; Audatex; Autoglass; CAPS; Carpenters Group; Copart; Davies Group; e2e; Entegral; Enterprise Rent-A-Car; Gemini ARC; GT Motive; The Green Parts Specialists; IAA; Innovation Group; S&G Response; Sherwin Williams; and thingco.

ARC360 would like to thank its Corporate Partners: Audatex; BASF; BMS; CAPS; Copart; EMACS; Entegral; Enterprise Rent-A-Car; Innovation Group; Mirka; NWVA; S&G Response; and Sherwin Williams, as well as Partners asTech; The Green Parts Specialists; Indasa; and Prasco UK.


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