ILC Breakfast News – Wednesday, 10 July 2024


Major names announced for Exclusive Motor Claims Conference 2024

Three of the motor insurance claim sector’s leading influencers have been announced as guest contributors to this year’s ILC Exclusive Motor Claims Conference

EV exposure increasing according to ARC360 poll

Nearly seven in 10 respondents to a live poll conducted during ARC360’s Future Vehicle Technology event cited their exposure to EV claims was now moderate or high.

Thatcham Research explains new EU vehicle safety regulation

GSR2 will affect new cars sold across Europe, including the UK. The regulation mandates active safety features such as Intelligent Speed Assist (ISA) and Autonomous Emergency Braking (AEB) to be fitted as standard on new cars.

Enterprise Car Club supports Edinburgh City Council’s push for EVs

Enterprise Car Club is supporting Edinburgh City Council’s goal of increasing the use of electric vehicles by expanding its fleet in the city. The project will make it easier for residents, local businesses and visitors to trial and drive cars that produce zero emissions when being driven.

Copart’s new St Helens site to open by autumn

Global leader in online vehicle remarketing and recycling, Copart UK, has announced that building works are progressing at their new site in St Helens, and it is expected to be operational by autumn 2024.

More drivers make insurance claims for cracked windscreens

Motorists are being forced to make more insurance claims for cracked windscreens, with bad roads, poor weather and fancier technology to blame. Insurer Allianz said it is spending an average of £327 per windscreen claim in 2024, up 17% from £308 in 2022.

Personal injury law firms renew pledge to support road victims

Brake is delighted to announce that road victims in Scotland will continue to receive free legal support thanks to funding from the law firms on its specialist legal panel.

RAC urges new government to quickly tackle the nation’s biggest motoring concerns

The RAC is calling for the new Labour Government to urgently tackle the most pressing concerns of the UK’s 40m motorists in its new transport policy.

European automotive safety body urges manufacturers to ditch touchscreens

The European New Car Assessment Programme (Euro NCAP) has announced updates to its rating scheme for vehicle safety. The new tests, which will be introduced on 1 January 2026, encourage manufacturers to use physical controls for basic functions such as turn signals and windshield wipers.

Silverlake hosts Brazilian recycling delegation

Silverlake – part of the e2e network – hosted nine members of the Brazilian Automotive Recycling Association recently to showcase UK best practice around vehicle recycling.


ILC Industry Leader Interview: Karen Seymour, Insurance Client Relationship Manager, Insurance Claims Accommodation Bureau (ICAB)

In this Industry Leader Interview we hear from Karen Seymour and her first 10 months with ICAB, alternative accommodation demands, and what the future has in store for the business.

Mainmark reveals special subsidence survey offer

Mainmark Ground Engineering has developed a range of state-of-the-art technologies to suit different engineering challenges.

These include JOG Computer-Controlled Grouting, which raises large complex structures, and Teretek engineered resin injection, that raises, re-levels and re-supports structures while also increasing ground-bearing capacity.

Training delivers best service for claims customers and insurers

Claims handlers and customer service advisors at Catalyst Services UK have been undergoing internal training to develop their knowledge and skills in relation to belowground services.

Is Your Conservatory Sinking? What Are the Causes & What Can You Do About it?

Subsidence is a structural issue that, typically, affects domestic houses and commercial properties. However, where we only ever hear of instances of subsidence on larger scales, we often forget that other aspects of our homes can be affected by the same issue.

Claims Essentials

ClaimsTech takes delegates on a journey

ILC’s ClaimsTech events – The Pitch and The Journey – took attendees on a journey last week in London, exploring the latest technologies, usage cases and impacts on claims.

During the morning, ClaimsTech – The Pitch saw seven start-up/scale-up technology offerings pitch to an audience of insurance claims experts and investors.

Meanwhile, the afternoon saw separate streams – Home & Property and Motor – discuss how current technology was influencing and being put to best use across the various stages of the claims process.

First names out of the stalls for Summer Networking

Davies Group, Mainmark and Smooth Vehicle Logistics Ltd are the first three major industry names out of the stalls and set to host the virtual horse race night at ILC’s newly launched Summer Networking Event.

Time for change in the world of recruitment

The first panel debate at ILC’s New Generation in Claims event emphasised that recruitment processes have not evolved with the changing workforce and there is an urgent need to take a different approach.

ILC lead features on Insurance Podcast

ILC ClaimsTech Lead Jonathan Valentine was the guest on a Leadership in Insurance Podcast, sharing his experiences at ILC and founding ThingCo. The podcast series talks to insurance leaders who are changing the industry.


Rising to the challenges requires a partnership approach for MGA formation

Davies CEO, Intermediary & Market Services, Matt Lane, explains the challenges faced by those who are looking to form an MGA in the current market and why having a partner you can trust is key to overcoming those hurdles. 

Volante International tops DataLab MGA charts

Volante International has been named the best MGA in UKGI for the second year in a row by market intelligence firm Insurance DataLab in the 2024 edition of its MGA Performance Report.

Published in association with the Managing General Agents Association (MGAA), the report analysed the financial performance of more than 40 managing general agents across three key pillars – profitability, growth, and productivity.

Industry News

Business leaders call on government skills strategy

The UK is falling behind other nations when it comes to skills and education and is losing too many talented workers to other countries, say business leaders in their calls for an industrial strategy, according to new research by PwC.

First Central named Best Insurance Employer at the British Insurance Awards

First Central, the insurance and data driven technology group behind the 1st Central brand, collected the Best Insurance Employer award at the 30th British Insurance Awards, held at the Royal Albert Hall.

Vint-tro announces expansion

Vint-tro has secured an additional 4,500 sqft of premier premises providing circa 9,000 sqft in total. This additional space and capacity will be utilised for our professional car storage, logistics and detailing solutions.


Stephan Surmont has been appointed as Group Managing Director of Nationwide Assistance Group.

Kennedys has appointed Jesús Iglesias as a partner in Madrid

Flock has appointed Matt Lees as new Enterprise Sales Lead, driving direct sales efforts targeting fleet customers.

Anthony Naylor has been named Supply Chain Operations Lead at Acorn Insurance and Financial Services.

Claims Consortium Group has appointed Stuart Markham as Claims Director.

Paul Titchmarsh has been appointed as UK forecast manager for cap hpi.


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