ILC Breakfast News – Wednesday 19 July 2023

Have your say on digital transformation in claims

Restore Digital is launching a new research project exploring the role of emerging technologies in the claims journey and is looking for views on the technologies that will have the greatest impact, the key drivers of adoption and the challenges you’re facing in achieving a successful outcome for your digital transformation projects.

Please spend a few minutes completing the short survey or contact if you are willing to participate in an interview. The survey takes less than 5 minutes to complete and the interview will take no longer than 20 minutes.

Claims Essentials

ILC set to announce ClaimsTech – The Pitch finalists

ILC is set to announce the finalists of the its inaugural ClaimsTech – The Pitch competition, created in partnership with Insurtech UK, in the coming days.

These seven organisations will present their solutions during a special, invitation-only ClaimsTech – The Pitch session taking place on 14 September at 133 Houndsditch, London – a precursor to the annual ClaimsTech LIVE event.

ClaimsTech – The Pitch, immediately precedes the well-established ClaimsTech LIVE event, which this year is set to be more interactive and engaging than ever.

Aviva invests in future tech stars

Aviva invited year 10 and year 11 students to a week-long Technology Work Placement at its Bristol, Norwich and York sites, where they explored various roles across the technology department.

They also took part in workshops on CV writing, interview preparation and protecting their health and well-being.


Keating set for MGA Claims keynote

Mike Keating, CEO of the Managing General Agents’ Association (MGAA) will provide a keynote interview as part of this year’s ILC MGA Claims Conference.

The event, in association with the MGAA, takes place on 28 September at 155 Bishopsgate, London and will see Mike’s interview focus on how to succeed in the MGA world.

NBS makes Capital investment

NBS Underwriting has acquired Capital Markets Underwriting, an independent underwriting agency and Lloyd’s Coverholder as part of its strategy to double in size in next five years through organic growth and strategic acquisitions.


EMCC set for high level insights

ILC’s Exclusive Motor Claims Conference (EMCC) 2023 will explore the key areas impacting the motor insurance claims sector through the lens of a variety of key industry stakeholders.

Taking place on Thursday 5 October at Landing Forty-Two, London the intimate event – headline sponsored by Enterprise along with gold sponsors Clearspeed, EDAM Group and Wiser Academy – will provide the perfect environment to openly debate key subject matters.

FOS warns of credit hire risks

The Financial Ombudsman Service (FOS) has warned consumers of the risks of credit hire suggesting they could face bills of tens of thousands of pounds.

CHO responds to FOS credit hire warning

In response to the statement made by the Financial Ombudsman Service (FOS) regarding the risks of credit hire, the CHO has said it was “surprised and concerned”.

CMA approves Copart/Hills deal

The Competition and Markets Authority has officially given the green light to Copart’s acquisition of Hills Motors.

It feared the deal would reduce competition in the UK salvage market, but after considering new evidence from customers has concluded the acquisition will not negatively impact the sector.

Enterprise commits to ROAD Forward

This year the Enterprise Holdings ROAD Forward initiative is awarding grants valued at more than £5.3m to more than 600 local nonprofit organisations based in Europe, America and Canada.

The ROAD Forward Initiative is a five-year, £42m commitment to help address social and racial equity gaps.

Synetiq named IVR training provider

IAA company and vehicle salvage and remarketing experts Synetiq has become the first in the sector to become an accredited Institute of Vehicle Recovery (IVR) training provider.

‘Four’ a good cause

Four S&G Response colleagues have raised £10,000 for East Cheshire Hospice following a gruelling 444km, four-day cycle challenge through four European countries.

Solera Global launches AI-powered triage solution

Solera Global has unveiled a new intelligent triage solution that helps claims handlers immediately assess whether a damaged vehicle is repairable or not.

Meanwhile, Audatex has announced the latest AudaEnterpriseGold data release, adding 12 new and 83 updated model sheets to the vehicle database. 


Claims Consortium Group headlines Home Conference

Claims Consortium Group has been confirmed as headline sponsor for the annual ILC Home & Property Claims Conference taking place on 30 November at Silverstone.

This extremely popular event will bring together the industry for a day of insight and networking.

CoreLogic and Admiral enhance collaboration

CoreLogic has expanded its collaboration with Admiral in digital claims management.

As part of the agreement, Admiral’s Household Claims division has implemented CoreLogic’s suite of claims management solutions that offer advanced visibility and insights into their claims processes.

LV= and Gelder Group strengthen ties

LV= Insurance customers can now benefit from Gelder Group’s high-energy drying system after the two companies announced a strengthening of their close working relationship.

Meanwhile, Gelder Group company Dewpoint Professional has introduced a Mould Remediation course.

BELFOR launches all-in-one claims service

BELFOR UK has launched a new end-to-end property service designed to shorten the lifecycle of the claims process.

QuestGates announces key acquisition

QuestGates has acquired Glasgow-based Ramsay McMichael Consulting to bolster its professional building services proposition.

Ramsay McMichael specialises in building surveying, architecture, consulting, civil and structural engineering.

Aspray joins Subsidence Forum

Subsidence Forum has welcomed Aspray as a new member. Founded in 2005, Aspray creates a solution-driven service dedicated to helping home policyholders make successful insurance claims. 

Industry News

Complaints to insurers surge in a year

The latest figures from the Financial Ombudsman Service (FOS) reveal a bleak picture for complaints handling in the insurance industry, with analysis by Insurance DataLab revealing that many lines of business have increasingly high upheld rates.

Davies selects Sabio as transformation partner

Davies has selected digital customer experience transformation specialist Sabio Group to support its digital transformation.

The multi-year agreement will see Sabio support the transformation to a new cloud-based customer service platform that will enable Davies to strengthen telephony operations as well as open up new communication touchpoints.

UK fraud volumes soar

LexisNexis Risk Solutions has revealed that UK fraud attack volumes nearly doubled in 2022, with around 36 million human-initiated fraud attacks (up 92% on the previous year), and 352 million automated bot attacks (up 81%).

Meanwhile, the company has been recognised by Chartis Research as Category Leader in the Payment Risk Solutions 2023: Market and Vendor Landscape Report across four categories in the payment risk solutions space – Overall Scoring, Card Payments, Alternative Payments and Account-to-Account Payments.

Allianz Holdings earns Armed Forces medal of honour

Allianz Holdings has been awarded gold status by the Armed Forces Covenant Employer Recognition Scheme, recognising its commitment to support those who have served or are serving in the armed forces.

Allianz was awarded bronze status in 2020 and silver status in 2021.


e2e Total Loss Vehicle Management has appointed FAB Recycling founder and former Synetiq director Jason Cross to its board.

Verisk has announced that Samer Abou-Jaoudé will take over from Olav Skowronnek as Managing Director for its Claims Solutions business in Continental Europe.

WTW has appointed Punil Chaubal as Insurance Investment Advisory Proposition Leader in the UK. 

Gateley Smithers Purslow has appointed Keith Hilton as a Senior Building Surveyor at its Manchester office.


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