ILC Breakfast News – Wednesday 21 December 

Festive wishes

From all of us at ILC, we wish you a happy and healthy festive season, and thank you for all your support throughout 2022.  

This is our final newsletter of the year – we’ll be back on Wednesday 4 January and look forward to continuing to bring you all the latest insights from across the insurance claims industry. 

Key ILC event dates 2023  

Click here to see all of ILC’s key event dates for 2023. 


January Motor Networking Lunch a sell out 

January’s Motor Networking Lunch, featuring special guest footballing superstar and Queen of the Jungle, Jill Scott MBE is officially ‘sold out’. 

Taking place on Friday 20 January 2023, the highly anticipated annual event is supported by Gold sponsors Davies, Nationwide Vehicle Recovery Assistance and Suretrak, along with Silver Sponsors Avant Consult Ltd, Edam Group, Kindertons Accident Management and Repairify UK. 

The event will once again support children’s charity Rainbow Trust with a host of fundraising activities on the day. 

Aviva delivers discount incentives to young drivers 

Aviva has launched Quotemehappy Connect to help young drivers earn e-vouchers and discounts on their premiums, based on good driving behaviour. 

Aimed at young drivers aged 17-29 years old, Quotemehappy Connect provides customers with a weekly driver rating, with discounts available to those who score well and personalised advice on better driving habits offered to those who score poorly. 

Yoga helps Ageas find perfect position 

Ageas has consolidated its position as a UK leader in personal lines insurance by joining Yoga Insurance’s panel of private car insurers. 

Yoga is a fully self-service, online insurance broker which allows customers to access their documents, make changes, cancel or renew policies wherever and whenever they like. 

Zego introduces fairer pricing policy 

Zego has enhanced the way it calculates driver scores to ensure customers continue to receive a fair price for their policies. 

Following the update, drivers will only be measured on performance while driving in the UK and Ireland. 

GT Motive backs Thatcham Apprenticeship programme 

GT Motive is supporting Thatcham Research’s VDA Apprenticeship Programme by providing apprentices with unrestricted access to its estimating platform.  

e2e retains Kitemark certification 

e2e Total Loss Vehicle Management has been re-certified by BSI for the Customer Service and Complaints Kitemark. 

It achieved the Kitemark standards for the second year in a row following a two-day audit and remains the only organisation in the industry to hold this certification. 

Paint prices set for January revision 

Audatex has been made aware of paint manufacturer price changes that will be introduced next month. 

Detailed pricing data is still unavailable, but Audatex will update its paint table and advise customers of average prices changes once manufacturers have provided detailed information. 


New solution streamlines surge management 

Clearspeed has launched a new automated solution to help identify and triage weather-based surge claims. 

Clearspeed Surge helps insurers process large volumes of claims by determining next steps and moving customers straight to payment where appropriate. Meanwhile, a short, simple, automated questionnaire helps identify fraudulant claims with a 97% accuracy. 


Major moves afoot for subsidence conference 

ILC’s specialist conference – The Subsidence Surge – is gearing up to debate the key concerns faced by the property insurance claims sector in 2023. 

Headline sponsored by Optera Structural Solutions, along with Gold Sponsor 360 Globalnet, the event will assemble leading experts from all corners of the claims industry to explore what the impacts of 2022’s dry summer has meant for subsidence claims. 

Repairs and maintenance drive increase in construction output  

The Construction Council has reported that output in October rose to £698m.  

This represents a 4.8% increase on February 2020 and has been driven mainly by repair and maintenance work, which was 13.5% up on February 2022 compared to a 0.2% rise in new work over in the same time period. 

Meanwhile, it also found that the price growth of materials is starting to ease. 


Wakam strengthens underwriting team 

Wakam has appointed Karl Gray to the newly-created position of VP Chief Underwriting Officer. 

In his new London-based role, Karl will be responsible bringing together pricing, reserving, underwriting, product, audit and claims, focusing on technical discipline and portfolio management. 

Industry News 

Government delays energy bill support decision 

The UK government has delayed a decision on whether to extend its Energy Bill Relief Scheme. The scheme fixed wholesale gas and electricity prices for the six months from October to March. 

The government said it would decide whether to extend the scheme before the end of the year, but has now said no decision will be made until early 2023.   

Deal volumes down during 2023 

Research by WTW has found that deal volume has slowed significantly during 2022 as a result of difficult trading conditions. 

Looking towards 2023, it predicted that businesses would increasingly look to smaller deals, with a focus on acquiring AI and machine learning skills. Improving resilience and meeting ESG targets would also drive acquisitions.  


Copart has appointed Gavin Davies as Sales Director, Automotive. 

Clearspeed has officially welcomed Sarah Terrelonge as Chief Marketing Officer.  


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