ILC Breakfast News – Wednesday 29 March 2023

Zurich shows support for New Generation event

Zurich Insurance Group has shown its support for ILC’s New Generation in Claims event by both sponsoring the occasion and contributing expert insight to the day’s agenda.

The event, which takes place on Wednesday 26 April at etc.venues, Manchester sees Zurich join Enterprise and Wiser Academy (headline) as sponsors to help shine a light on the need for both retaining talent and attracting new people within the insurance claims sector.


Subsidence Surge event hailed a huge success

ILC Home & Property Claims hosted its Subsidence Surge specialist conference at the Manufacturing Technology Centre in Coventry on 23 March, when experts from across the sector met to discuss the similarities between the 2018 and 2022 surges, how the industry has responded, and what lessons can be learned going forward.

The event was hosted by Alan Soutar, Home & Property Claims Chairman, and headline sponsored by Optera Structural Solutions.

Claims clarity in the pipeline

Zurich is working with leading forensic science firm Hawkins to better understand water leaks involving plastic pipes.

This comes after escape of water claims increased to £368m in the last three months of 2022, driven by a 56% rise in total domestic and commercial escape of water claims.


SightCall urges greater tech buy-in

SightCall has emphasised the need to get employee engagement when introducing new technologies, citing research that found 70%of all change programmes fail due to employee resistance while 73%of employees affected by change experience medium to high levels of stress.


MGA secures key growth Allianz

London-based MGA Aqueous Underwriting has increased capacity by 70% after signing an initial three-year deal with Allianz Insurance.

The deal will support further Aqueous growth in the commercial SME market.

AdvantageGo rides crest of Zywave

Commercial insurance and reinsurance software provider AdvantageGo has agreed a new strategic alliance with insurtech Zywave.

The agreement will see the integration of Zywave’s rating and distribution product, ClarionDoor, and AdvantageGo´s underwriting solutions to improve decision-making.


Copart announces new Chamber of Commerce collaboration

Copart is collaborating with the Chamber of Commerce to utilise its recruitment support services to enhance recruitment. Copat will also share insights into the successes of its own skills initiatives, such as the Copart Driver Academy and apprenticeship programme.

Toyota updates injury analysis solution

Toyota has enhanced its vehicle safety research with further developments to Total Human Model for Safety (THUMS), its software programme for computer simulation and collision analysis.

The latest advances take into account changes in posture when drivers are using automated driving systems, with specific modelling for men, women and children.

ERS supporting those who support us

ERS has announced that 15% of its Minibus book now represents charities and organisations that have been set up to support their communities.

Vehicle technology and its influence on claims

Every aspect of the automotive aftermarket is being impacted by new technologies and safety systems within vehicles. Repairers need new skills and insurers need new products based on new parameters.

Here, partners Entegral, Enterprise and Repairify share their thoughts on how the constant evolution of technology is impacting their sectors.

New Generation in Claims Interview: Toby Haggitt, Implementation Manager, Solera|Audatex

“With the motor industry’s shift to ‘smarter’ vehicles, and every new vehicle on the road now fitted with varying levels of ADAS, we’re very much at crossroads.”

Industry News

Lloyd’s reports healthy results

Lloyd’s has announced strong financial results for 2022, with Gross Written Premium (GWP) increasing by 19% to £46.7bn and an underwriting profit of £2.6bn.

Aviva secures Living Pension accreditation

Aviva has become one of the first UK employers to receive Living Pension accreditation.

The Living Pension has been introduced by the Living Wage Foundation and to receive accreditation organisations must provide a Living Pension savings level which equates to 12% of a full-time real Living Wage salary, of which at least seven per cent must come from the employer.

SMEs cut insurance to cut costs

Allianz research of 500 small and medium businesses has found that 19% have reduced their insurance cover in the past 12 months and a similar number expect to follow suit in the next 12 months.

Energy bills (53%), supply chain problems (35%) and late payments or unpaid invoices (30%) were the main factors in these cost-cutting measures.

Future is Now event draws closer

The Insurance Institute of Bolton will host The Future is Now event at Deepdale Stadium, Preston, on 18 May.

The event will address the future of autonomous vehicles, motor claims within the OIC, repair inflation and sustainability within the aftermarket.

Zurich Municipal a class apart

Zurich Municipal has launched a new ‘mental fitness’ package to help prevent burnout among teachers.

Schools insured by Zurich Municipal will each be given support packages worth £72 per employee to help reduce stress-related absences.

Davies announces training partnership

Davies has announced a partnership with insurance professional training provider Empower Development to provide specialised learning content for its insurance apprentices.

The partnership will see Empower Development provide technical bite-sized digital learning content to support CII modules.

Opportunity knocks

New research commissioned by Ecclesiastical has revealed an insurance opportunity with high net-worth clients, 51% of whom say they would benefit from more crime and security risk guidance.

Sarah Willoughby, Art & Private Client Business Director at Ecclesiastical, said: “Our latest research shows more than half of high net-worth individuals were victims of a crime in the past year and three in five are more concerned about crime since the cost-of-living crisis.”


Huw Barker has started a new position as Director at Alpha FMC.

Hasting Direct has appointed Emma Knight as Third Party Claims Manager.

Carpenters Group has named Ava Glazer as Human Resources Administrator.

Markerstudy has announced the appointment of Julie Fox to Head of Procurement

Stuart Thorniley has been appointed Head of Growth – Property at Innovation Group UK.


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