ILC Breakfast News – Wednesday, 29 November 2023


Home and Property Claims Conference takes place tomorrow

The Home & Property Claims Conference takes place tomorrow at the Silverstone International Conference and Exhibition Centre in Northamptonshire.

More than 400 industry professionals will gather to unravel the latest developments within the home and property claims sector, with insights from a host of insurers and leading experts from across the supply chain.

Supply chain as a competitive weapon

The MA Group has published its latest opinion piece which argues that while capacity is being squeezed, an effective supply chain can offer businesses a competitive advantage.

The article also suggests that working more closely with suppliers and understanding their needs can help to increase capacity.

HNW collectors risk theft with online posts

New research commissioned by specialist insurer Ecclesiastical has revealed that 72% of high net worth collectors post about their art and collections on social media, often including location information.

Ecclesiastical is urging insurers and brokers to warn policyholders that this makes them more vulnerable to theft.

CoreLogic announces EuroTempest collaboration

CoreLogic has announced a technology collaboration with EuroTempest to provide enhanced efficiency for insurers for weather-related claims processing.

The integration will combine CoreLogic’s Rapid Settlement technology with EuroTempest’s real-time weather data, enabling claims handlers to make fast and informed decisions through a single platform.


Tech and people not an either/or debate

Far from replacing people, new technologies shine an even sharper spotlight on the importance of people within insurance and turn up the emphasis on continuous training and development.

That was the message of a ‘people versus technology’ debate which took place at the Exclusive Motor Claims Conference, held in London recently.

Speeding up by 20%

Road safety charity Brake has reported that deaths caused by speeding rose by 20% between 2021 and 2022, while overall road deaths increased by 10%.

Meanwhile, its own research also found that while 92% of drivers said speed limits are vital for road safety, 34% are happy to ‘sometimes or often’ drive over the speed limit.

Edam Group updates website

Edam Group has gone live with its new user-friendly website, providing customers with a single site listing all its services and support.

Sustainability in focus during AkzoNovel initiative

AkzoNobel’s 24-hour global initiative to reduce the carbon footprint of vehicle repair has been a resounding success. The event saw industry stakeholders from around the world collaborate online to discuss strategies that could improve sustainability in the sector.

Solutions put forward include adapting repair manuals for bodyshops to increase repairability and creating an academy to develop and train more sustainable repair practices.

Embedded insurance tailored to on-demand market

Inshur CEO Dan Bratshpis has explained how its embedded insurance solution delivers quick and convenient cover to the burgeoning on-demand delivery and rideshare sector.

Drivers involved in an accident simply tap Make a Claim in the app and will be directly linked to their insurance provider, with no need to fill out complex forms.

Colleagues invited to take part in Wellbeing survey

Automotive industry charity Ben is inviting anyone who works or has worked in the sector to share their experiences to help it mould its support services to better suit the industry.

Its Health and Wellbeing survey 2023 has been designed to help the charity identify the issues that have most impacted colleagues over the last year.


Managing the rising cost of AA

Tim Goodman, Managing Director, ICAB, has revealed that in the last three years the total cost of accommodation has increased by 48%, 22% and 24% respectively.

Speaking at ILC’s MGA Claims Conference, he said the cost of alternative accommodation now represents an area where insurers can substantially reduce their indemnity spend.

Overcoming the blame culture to leverage data

The potential for technology to improve claims is well-established, but a fear factor is preventing many organisations from making the significant process changes that can really improve outcomes for customers and businesses alike.

According to Owen Pugh, Chief Operating Officer, CCG, a blame culture within the industry is making people reluctant to take radicle decisions to initiate change.

Claims Essentials

The business case for Consumer Duty compliance

Ian Hughes, CEO of Consumer Intelligence, made the business case for putting customers at the heart of everything an organisation does during his presentation at ILC’s inaugural Risk and Compliance event, which took place at etc Venues in Manchester on 15 November.

Sprout CEO wins industry award

CEO of Roi Amir has been named AI Entrepreneur of the Year by the Great British Entrepreneur Awards and Community.

He said the award belongs to the whole team.

Lloyd’s sets out sustainability roadmap

Lloyd’s has launched an industry consultation on its roadmap towards a lower carbon economy. The consultation sets out Lloyd’s proposed approach for the next three years across all areas of sustainability for the market, including underwriting, investments, exposure management and capital and reserving. 

JLR digital programme delivers substantial value

JLR’s Data Engineering Conversion Programme, which aims to equip colleagues with the latest digital skills, has helped to deliver more than £430m in value for the business over the past year.

The programme was launched in 2021 and has since provided dozens of new data engineers within JLR with enhanced tech skills.

Sedgwick offers AI advice

Sedgwick has published advice to businesses on how to keep up with ever-changing AI guidelines and regulations.

It has referenced the International Guiding Principles for Organisations Developing Advanced AI Systems, agreed by world leaders at the recent Group of Seven summit, and the voluntary Code of Conduct for Organisations developing Advanced AI Systems, both of which aim to ‘promote safe, secure, and trustworthy AI worldwide.’

Industry News

CII to create new guidance around supporting economic abuse victims

The Chartered Insurance Institute (CII) has welcomed recommendations from the Surviving Economic Abuse (SEA) group’s most recent report and agreed to develop guidance for professionals working with victims of economic abuse.

The CII will now work with members to produce good practice guidance for professionals.

High Five for CCG stars

A team from Claims Consortium Group reached the semi-finals of Stoke’s Business Five’s Charity Football Event.

Business Five is a charity initiative that combines teambuilding with networking. To date it has raised more than £573,000 for charity.

Aviva winning the fraud war

Insurer Aviva uncovered more than 9,250 instances of fraud in 2022 – saving customers £120m.

Meanwhile, it has launched a campaign with the Insurance Fraud Bureau to warn drivers of misleading online adverts that resemble trusted insurers. Called paid ad spoofing, the practice lures claimants to third party sites when they think they’re dealing with their actual insurer, and then hits them thousands of pounds of fees.

Treble triumph for Silverlake

Silverlake Automotive Recycling, which is part of the e2e Total Loss Vehicle Management network, has achieved re-certification to the ISO 27001 standard for Information Security Management Systems, ISO 9001 standard for Quality Management and ISO 14001 standard for Environmental Management.


Bridge Specialty Group has appointed Tim Coles as Chief Executive Officer.

Rosalind Boniface, a team leader in Ageas’ claims department, has been accepted on to the Chartered Insurance Institute’s s New Generation Talent Programme.

Adrian Norman is starting a new position as Technical Claims Strategy Manager (Acting) at LV= General Insurance.

DAC Beachcroft partner Peter Allchorne has been elected President of the Forum of Insurance Lawyers.


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