ILC Breakfast News – Wednesday 7 September


Technology set to take centre stage at MGA Claims Event 

Claims Consortium Group, Clearspeed and DWF360 will be taking centre stage during a special technology session hosted by insurtech and insurance innovation thought leader, Manjit Rana at ILC’s MGA Claims event. 


ClaimsTech Live moved to 30 November

ILC’s ClaimsTech Live event has been rescheduled to Wednesday 30 November due to disruption of the planned rail strike taking place on 15 September. 

Aslef, which represents 96% of train drivers in England, Scotland and Wales, has set a strike date for Thursday 15 September in a row over pay. Aslef members at 12 companies – Avanti West Coast, Chiltern Railways, CrossCountry; Greater Anglia, Great Western Railway, Hull Trains, LNER, London Overground, Northern Trains, Southeastern, TransPennine Express, and West Midlands Trains – will take action. 

Clearspeed helping insurers expedite claims as fraud rises 

As the cost-of-living pressures continue to mount, fraudulent claims activity is heightened causing a disruptive ripple effect for valid claimants that degrades their customer experience and ability to get paid faster. 

Clearspeed voice analytics integrates into claims processed to more accurately fast track these valid claims while helping insurers to identify fraud risk early. 

Watch now! 

ClaimsTech 2022 Interview: Tom Burroughs, Chief Technology Officer, Synergy Cloud 

Digilog tech triumphs in fraud detection

Digilog has announced that after a three-month trial Robertson & Co Claims Solutions will deploy its fraud detection technology throughout its operations.

The Digilog’s DiVA Core is a unique risk analysis tool that helps companies separate genuine claims from fraudulent ones.

14 key technologies identified 

The McKinsey Technology Council has produced a report highlighting the 14 most significant technology trends impacting industry today, and identifying how businesses can adopt and benefit from them.  

The report identifies the 14 as: AI, connectivity, bioengineering, clean energy, mobility, sustainable consumption, Web3 (a decentralised internet with open standards and protocols), machine learning, immersive-reality technologies, cloud computing, digital-trust technologies, space technologies, quantum technologies, and next generation software development. 


ILC conference to tackle the data conundrum

ILC’s annual Home and Property Claims Conference will bring together more than 400 key sector stakeholders to share insights and discuss the information critical to an effective claims journey of the future.

Through a series of expert presentations and panel debates, the event, which takes place at the CBS Arena, Coventry, on 10 November, will focus on the sustainability challenge facing the industry and the value of information in keeping claims simple, efficient and cost-effective.

Construction industry facing ‘second wave’ inflation 

The construction industry must brace itself for a ‘second wave’ of inflation caused by rising energy prices and higher wages. 

This is according to Albert Manifold, Chief Executive of CRH, which is the world’s largest building-materials company. 

Rising house prices set to slow 

House prices rose by 0.8% from July to August, according the EY ITEM Club nationwide survey. However, while annual growth remained in double digits for the 10th month in a row, a slowdown in prices rises is predicted.  


Belron reveals sustainability steps 

Belron UK’s Responsible Business Insights Report has highlighted the steps it has taken in the last year to operate more sustainably. 

Among its achievements, Belron reported that it recycled 100% of its glass waste, repaired rather than replaced over 161,000 windscreens, and purchased 100% of its electricity from certified renewable sources. 

GT Motive gets green light from Vizion 

Vizion has announced that repairers in its network can now access the GT Motive estimating system. 

The cloud-based GT Motive solution follows a transactional pricing model, meaning repairers will only pay for the system when they use it. 

New vlog examines the data dilemma of self-driving 

Clyde & Co has published a vlog examining the impact of the Law Commission’s recent report on automated vehicles. The report follows a three-year investigation into the safe launch of automated driving, and the Clyde & Co vlog focuses on the safe accessing and handling of new data. 

New deal broadens Solera portfolio 

Solera has announced a new strategic partnership with DigniFi, a FinTech platform for the automotive industry.  

As part of the deal, Solera will offer consumers access to DigniFi’s financing options for repairs at bodyshops and dealers.  

ERS updates policy after DVLA changes 

ERS has responded to new DVLA regulations around vans that have converted to caravans by offering cover to certain vehicles that no longer meet the new classification requirements. 

According to the DVLA, vehicles that don’t meet its requirements will now be categorised as ‘Body Type: Van with Side Windows’ instead of ‘Body Type: Motor Caravan’. The ERS will cover such vehicles without customers first obtaining a letter from the DVLA. 

Zego deal enhances tech capabilities 

Zego has announced a new partnership with QBE which it believes will enhance its ability to offer tech-enabled, behaviour-led fleet insurance products. 

Meanwhile, it has highlighted the improvements to driver-behaviour and efficiency reported by Blue Sky since it joined its Risk Management Academy.  

UK registrations enjoy tentative recovery 

The UK new car market rose by 1.2% in August with 68,858 new vehicles joining the roads. According to the Society of Motor Manufacturers and Traders, growth was driven by electric vehicles, which recorded a 35.4% increase.  

However, the UK light commercial vehicle (LCV) market fell by 24.6% to 15,520 units last month. 

Copart Colchester upgrades underway

Copart is continuing its commitment to its Plan-Net-Zero strategy with major infrastructure upgrades underway at its Colchester Operation Centre.

In line with the sustainability blueprint established at the recently refurbished Bristol Operation Centre, Copart’s Colchester site is following a programme of upgrades that will include state-of-the-art insulation, low energy LED lighting, and new onsite waste treatment facilities to filter and clean water.

Industry News

Healthy option for WTW 

WTW has announced a new partnership with Bupa UK that will see the health insurer use Radar Live as its lead pricing platform. 

The Radar Live platform uses advanced analytical methods and market-leading modelling methods to price health insurance premiums in real time. 

Barker completes marathon charity effort

Claims Director at The AA, Gary Barker has raised over £4,500 for The Rainbow Trust Children’s Charity by rowing a marathon on a Concept 2 indoor rowing machine. 

He completed the incredible 26.2-mile distance in a time of 3hrs 25mins. 

Gary said, “A massive thank you to all of you for your wonderful support. It was a challenging but enjoyable experience and I was pretty tired at the end but delighted that we have raised so much money together for the Rainbow Trust – but it could be sometime before I get on a rower again.” 

CII supports new skills initiative 

The Chartered Insurance Institute is tackling the skills gap in insurance by supporting the launch of T Levels, which offers a new route into the sector through a mix of classroom learning and on-the-job experience. 

T Level, a two-year programme that is the equivalent of three A levels, has been introduced by education specialists Pearson and will be made available to college students in the UK.  

Allianz opens doors to students 

Allianz Holdings welcomed 100 students from across the UK to its week-long virtual work experience programme this summer. 

The programme included an introduction to operations, pricing, marketing, IT, finance and underwriting, as well as human resources.  


Doug Askin has been promoted to Head of Motor Claims UK at AIG  

Specialist loss adjuster Spotlite Claims has appointed Alex Nicoll to a senior adjusting and business development role. 

Thatcham Research joins Automotive 30% Club 

Thatcham Research has announced it has joined the Automotive 30% Club, which aims to ensure that at least 30% of key leadership positions within member companies are held by women by 2030. 

Jonathan Hewett, Chief Executive, said, “I see this membership as an extension of our requirement to support diversity and inclusion across our sectors.” 


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