ILC Rising Star Interview: Elyse Bell, National Account Manager – Entegral

Tell us about your role. What do you do, and what do you find most interesting about it?

I work for Entegral as a National Account specialist for the UK and Ireland which is an ever-evolving integrated software platform that works to increase efficiency throughout the claims process. I am responsible for the management of different accounts from Insurance companies to MSO’s, building relationships, understanding customer’s needs and their future visions to help them use our technology. 

My favourite part of the role is meeting new people, being able to help and guide them through the technology and giving them a level of customer service that every customer deserves. It allows me to be innovative and express my thoughts and opinions.

What made you want to work in this industry? 

From University, I worked within the car rental industry, which lead me onto my role now. I did a degree in Business, so I knew I wanted to go into an industry which allowed me to progress and show my strengths, however I never thought I would be working for a technology company. The industry is exciting, continuously moving, allows me to learn new skills, be innovative and challenges me daily.

What do you see as the biggest challenge to your industry in the next year? 

I think in all businesses there are environmental and sustainability challenges, and this includes our industry. The need for impacting our world by working towards a carbon neutral future is very much on the forefront of people’s minds. They have expectations and will continue to in the industry, so getting on board with this now and continuing this will be important.

I also think the impacts from COVID could continue for some time and that uncertainty of how it could continue to effect businesses in general is something that the industry will be aware of. 

How would you like to see the industry improved next year / 5 years / by the time you retire?

Something I would love to see a change in, which I imagine will take a bit of time, would be a more diverse industry. Being a young woman in the industry, it is always so inspiring when you do see women and work with women who are at a stage in their career you aspire to be. They have worked their way up to that level through their natural ability, commitment and work ethic and are able to mentor and guide other women to do the same. This to me has always been important to have male and female role models within the workplace, but also a mix of both genders in the company or team you are in. Along with this change, I would like to see the environmental and sustainability issue continue to progress within the industry, as they are doing a good job of changing certain things now but would be great to see this continue and make a real impact on the environment and economy. 

If you could give your 16-year-old self a piece of advice, what would it be?

You don’t need to have your life planned out; you have time. Do what you enjoy, worry less, work hard and trust your path. 


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