ILC unveils New Generation to bridge skills gap

ILC will address the skills and talent needs within insurance at a new event taking place in April.

Headline sponsored by specialist training provider Wiser Academy, the inaugural ILC New Generation in Claims event will take place at etc.venues Manchester on 26 April, aimed at everyone who is impacted directly or indirectly by a lack of new talent entering the industry and the challenges associated with keeping skillsets ahead of the curve.

This includes those involved in HR, recruitment, and training, as well as team leaders and all newcomers to the insurance claims space.

With attendees representing a broad cross-section of the industry, including actuaries, insurers, loss adjusters, MGAs, suppliers and underwriters, the event will shine a light on the extent of the skills shortage, consider the changing nature of roles within claims, and seek to identify the strategies that can help business both attract new and develop existing talent.

ILC New Generation in Claims 2023 joins an already full schedule of expert insurance events to be delivered by ILC this year, but could not be more timely. Data from the Office of National Statistics last autumn revealed that vacancies within financial and insurance sectors have gone up 18.5% year-on-year, while PWC research found that more than half (55%) of senior executives said recruitment and retention was a barrier to growth.

Mark Hadaway, ILC Managing Director, said, “There is a general skills shortage across all industries at the moment with nearly four per cent of all job roles unfilled meaning the insurance industry is certainly not alone in facing this challenge.

“Unfortunately, there is no short cut out of this, but we hope ILC’s New Generation in Claims 2023 event, by bringing the right people together and creating a platform for honest and meaningful discussion, can act as a catalyst in starting to reverse the trends and safeguarding the future of the claims sector.”

Crescens George, CEO of Wiser Academy said: “People need new skills in the workplace to account for the sweeping changes brought about by technology, innovation and consumer behaviour. The challenge is exacerbated by the shortage of talent coming into the insurance industry. Nevertheless this is not an insoluble problem, especially if there is a collective effort – including through initiatives like New Generation in Claims – to bring forward new ideas which make this industry an attractive place to build a career.”


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