Panel set to discuss future claims skills needs

A panel of experts from across the sector will discuss the future skill needs within claims at the forthcoming New Generation in Claims event.

The event, which takes place on 26 April at etc.venues Manchester, is headline sponsored by Wiser Academy along with fellow sponsors Carpenters Group, Enterprise and Zurich Insurance and is set to shine a light on the need for both retaining talent and attracting new, diverse skillsets to the insurance claims sector.

The panel session, which is set to explore the future direction of working environments, insurance claims and the skillsets required for success, will feature:

  • Andy Cain, Head of Claims, Customer Operations, Saga Insurance
  • Rob Chilcott, Learning & Development Manager, Claims Consortium Group
  • Anne Pass, Head of People & HR, S&G Response
  • Sharna Thomson, Head of Customer, UK Claims, Zurich Insurance

Sue Whyte, Chief Business Officer at ILC said, “This session will bring to life the very real challenges and opportunities we all face within business. Our panel of experts will explore a variety of areas such as the management of and ongoing evolution of mixed team set-ups; technology usage and its ability to support inhouse talent; and the changing needs of high-quality customer service.”

The ILC New Generation in Claims event is for anyone involved in the insurance claims sector providing any function of HR, recruitment, and training, as well as operational team leaders.

The day includes a full conference agenda, exhibition, networking opportunity and the opportunity to participate in anonymous wellbeing reflection, supported by personal feedback and providing access to resources courtesy of T-Cup Studios.

To reserve your ticket click here or to see how you can get involved, email:


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