ILC ARTICLE

Qlaims announces significant service enhancements


Insuretech MGA Qlaims has enhanced its commercial lines services to help brokers deliver on consumer duty. 

Qlaims Insurance for Businesses makes cover easier to access by offering clients their own claims specialist to prepare and project manage their claims for property damage and business interruption.

Liz Latter, CEO, said, “These changes are a key part of our strategy to make this cover more accessible to clients. The cover must be simple to attach to underlying insurances, without additional barriers around risk or client eligibility. Acting on feedback from our brokers we have now also included cover for new subsidence claims and widened our geographical footprint to risks based in Northern Ireland.” 

David Williams, non-executive Director and Consumer Duty Champion at Qlaims added, “Whilst we have been considering the position of Qlaims Insurance in light of the new requirements, we also see the value that Qlaims adds to the underlying policy and protection of customer outcomes. It is important to ensure this product is as easy to trade as possible, but I genuinely believe it goes beyond that, the updated products help brokers deliver on the outcomes their customers expect from their insurance providers.”    

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