BELFOR UK enhances service with localised support

BELFOR UK is expanding its team to deliver customers more localised support.

Its previously centralised customer service and admin function has now been rolled out to regional hubs in Scotland, Wales, North England, and the Midlands, offering customers a more personalised customer service experience. 

Meanwhile, a new Greater London site has also opened to further develop standards in property restoration and disaster recovery services, with 42 new colleagues joining the team.

Hein Hemke, Managing Director at BELFOR UK, said, “Following a period of strong growth, we have invested heavily in our customer service experience to ensure we are not just closer to our clients geographically, but also more attuned to their unique needs and circumstances.

“By placing our operational teams on the ground in the areas in which they operate, we can foster local expertise and relationships, and accelerate the disaster recovery process, with a personal touch. By bringing our operations and admin teams together in our regional hubs, we can better serve our local communities, demonstrating our ongoing dedication to excellent customer service.”